General Manager

MedSpeed•Morrisville, NC

50d

About The Position

Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one. Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact. Our General Manager role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.

Requirements

Bachelor’s degree in Business or Operations related field
5-7 years of progressive business experience with an operations focus
Excellent written and oral communication, strong interpersonal skills
Collaborative work style, able to work well within & across departments
Strong project management skills
Strong customer relation skills, demonstrated ability to interact with key decision makers
Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
Strong leadership & coaching skills, able to develop team members for future advancement
Excellent presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, teammates and customers

Nice To Haves

Relevant industry experience preferred
Successful P&L or budget management experience preferred

Responsibilities

Meet and or exceed market performance goals related to: customer satisfaction, quality, profitability, labor efficiency, equipment utilization, employee satisfaction and safety performance
Oversee planning, implementation and ongoing management of new services and/or changes to existing services
Meet and or exceed client performance requirements and manage client relations through regular formal and informal interactions
Partner with sales team to evaluate potential new business and offer recommendations to enhance existing business relationships
Collaborate with sales, product development and other departments to monitor service trends
Partner with all departments to drive continuous improvement in service, quality, operational efficiency and cost reductions
Inspect to ensure that all safety, preventative maintenance and other standards are consistently met
Direct and lead the hiring, training, and development of the market operations team
Ensure market fleet is properly maintained and utilized
Other job-related duties as assigned
Build and nurture a collaborative MedSpeed team culture