General Manager

College Hunks Hauling Junk and Moving - Corp Office•Rockville, MD

75d

About The Position

About the role:The role of our General Manager for College H.U.N.K.S. Hauling Junk and Moving is responsible for the day-to-day operations of the local franchise. We are seeking a driven individual that is motivated by client satisfaction and continued success. The ideal candidate will embody the College H.U.N.K.S. core values and deliver world-class customer service and continue to build a strong company culture in our location. This includes, but is not limited to, the following: Leadership: Building and training a team of extraordinary front-line support. Maintaining team costs below target by communicating with team members and making sure everyone is arriving on time, working efficiently, and managing time appropriately. Create and maintain a fun, safe, winning team environment and culture for all. Operations: Create and implement processes, conduct Welcome/Confirmation calls to clients, Investigate Damage Claims, Manage Moving Labor to company goals, Scheduling crews shifts, Inputting metrics for the day, Truck management as crews come back, Ordering marketing supplies, Closing shop. Marketing: Develop Partnerships with complementary business focuses, Attend Networking Events, Attend Professional Organization Meetings (NAPO, NASMM, etc.), Manage sales team members. Finance: Manage the business against a budget, review P&L monthly and explain the “why” to the leadership team, make operational improvements based on financial data, track costs regularly, and structure systems to achieve financial benchmarks

Requirements

Bachelor’s Degree in Business Management or equivalent/relevant experience.
3 years’ experience managing a service industry operation preferred.
Sales, Marketing, and Operations/Systems Management.
Confident and proactive communicator; must be able to manage positive relationships with clients and team members.
Must possess the ability to make informed, data-based decisions and adapt to challenges on the fly.
Must be safety and liability conscious.
Must possess strong leadership skills and the ability to drive process and strategy adoption amongst the team.
Strong written, verbal, and presentation communication skills.
Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.
Must be self-disciplined and have the ability to work under limited supervision.

Responsibilities

Building and training a team of extraordinary front-line support
Maintaining team costs below target by communicating with team members and making sure everyone is arriving on time, working efficiently, and managing time appropriately
Create and maintain a fun, safe, winning team environment and culture for all
Create and implement processes
Conduct Welcome/Confirmation calls to clients
Investigate Damage Claims
Manage Moving Labor to company goals
Scheduling crews shifts
Inputting metrics for the day
Truck management as crews come back
Ordering marketing supplies
Closing shop
Develop Partnerships with complementary business focuses
Attend Networking Events
Attend Professional Organization Meetings (NAPO, NASMM, etc.)
Manage sales team members
Manage the business against a budget
Review P&L monthly and explain the “why” to the leadership team
Make operational improvements based on financial data
Track costs regularly
Structure systems to achieve financial benchmarks