Jersey Mike's General Manager

High 5 Hospitality LLC•Newark, DE

About The Position

The General Manager (GM) is responsible for overseeing the overall operations of the establishment, ensuring that it runs smoothly and efficiently. This role involves strategic planning, financial management, and team leadership, with a focus on enhancing customer satisfaction and driving business growth. The GM works closely with department heads to implement policies and procedures that support the company goals.

Requirements

Leadership Skills: Strong ability to lead and motivate a diverse team.
Financial Acumen: Proficiency in budgeting, financial analysis, and understanding of P&L statements.
Excellent Communication: Strong verbal and written communication skills for effective interaction with staff and customers.
Problem-Solving Ability: Quick and effective decision-making skills to address operational challenges.
Must possess proper food handlers and alcohol dispensing certifications: ABC/TIPS Certified and Service Food Manager
General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety, and security systems and procedures, and computer operations.
Must be able to read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical compilations.
Departmental Subject Matter Expert
Valid driver’s license
Satisfactory criminal history
Standing and Walking: General Managers often spend long hours on their feet, walking around the restaurant to oversee operations, interact with staff, and engage with customers.
Lifting: May need to lift boxes of supplies, equipment, or inventory, typically weighing up to 50 pounds
Manual Dexterity: Required for tasks such as handling cash, operating a computer or point-of-sale system, and performing various administrative duties.
Bending and Reaching: Often necessary to access storage areas, restock supplies, or clean various areas of the restaurant.
Multitasking: The ability to manage multiple tasks simultaneously is essential, often requiring quick movements and decision-making.

Nice To Haves

Experience: 3-5 years of experience in a management role within the hospitality or restaurant industry is preferred.

Responsibilities

Operational Oversight: Manage day-to-day operations, ensuring compliance with company policies and standards.
Financial Management: Develop and manage budgets, analyze financial reports, and implement cost-control measures to maximize profitability.
Team Leadership: Recruit, train, and supervise staff, fostering a positive work environment and promoting professional development.
Guest Experience: Ensure high levels of guest satisfaction through effective service and addressing any issues that arise.
Strategic Planning: Collaborate with upper management to develop and implement business strategies, marketing initiatives, and operational improvements.
Inventory Management: Oversee inventory levels, ordering, and supply chain management to ensure operational efficiency.
Compliance and Safety: Ensure adherence to health and safety regulations, as well as local and federal laws.