General Manager - DoubleTree by Hilton Jersey City

Hilton • Jersey City, NJ

1d

About The Position

As General Manager of DoubleTree by Hilton Hotel & Suites Jersey City, you will lead all aspects of hotel operations, driving exceptional guest experiences, strong financial performance, and a high-performing team culture. Overseeing this all-suite property in a prime location near Manhattan, you will balance hands-on operational leadership with strategic direction across rooms, food & beverage, and sales. You will build strong relationships with ownership and key stakeholders while fostering a service-driven, engaged team. This role requires a dynamic, commercially minded leader with a passion for hospitality, a focus on results, and the ability to elevate both team performance and guest satisfaction in a competitive, fast-paced market.

Requirements

• Minimum 2 years’ Hotel General Manager experience leading operations at a property with minimum $15M annual revenue and 100+ rooms
• Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team
• Solid commercial acumen with expertise in financial oversight and revenue optimization

Nice To Haves

• Demonstrated experience managing labor relations and union partnerships
• Full-service hotel background
• Hilton brand experience

Responsibilities

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees