General Manager - Public Safety Vehicle Builds
Island Tech Services
•$85 - $90
About The Position
The General Manager – Public Safety Vehicle Builds is responsible for leading all aspects of operations, sales alignment, and financial performance for a vehicle upfitting division specializing in public safety platforms (law enforcement, fire, EMS, and other emergency response vehicles). This role drives operational excellence, ensures high-quality build standards, and delivers on-time, on-budget projects while fostering strong customer and vendor relationships.
Requirements
- 7–10+ years of leadership experience in vehicle upfitting, automotive manufacturing, or a related field.
- Proven experience managing operations, teams, and financial performance (P&L ownership).
- Strong understanding of mechanical, electrical, and installation processes.
- Demonstrated ability to lead teams in a fast-paced, production-driven environment.
- Excellent communication, leadership, and problem-solving skills.
Nice To Haves
- Experience in public safety, emergency vehicle, or fleet upfitting environments.
- Familiarity with government/municipal contracts and bid processes.
- Lean manufacturing or continuous improvement experience.
- Experience with ERP systems (e.g., NetSuite or similar platforms).
Responsibilities
- Oversee end-to-end operations including production, scheduling, installation, quality control, and delivery.
- Establish and drive KPIs related to throughput, labor efficiency, on-time delivery, and quality.
- Ensure all builds meet industry standards, regulatory requirements, and customer specifications.
- Continuously improve processes, workflows, and shop efficiency to scale operations.
- Own P&L for the division, including revenue growth, gross margin, and cost control.
- Develop and manage annual budgets, forecasts, and performance targets.
- Identify opportunities to improve profitability through pricing strategies, vendor negotiations, and operational efficiencies.
- Lead, develop, and manage cross-functional teams including shop managers, technicians, sales, and administrative staff.
- Build a high-performance culture focused on accountability, safety, and continuous improvement.
- Recruit, train, and retain top talent across all functional areas.
- Partner closely with sales leadership to align production capacity with pipeline and revenue goals.
- Support key customer relationships, including municipalities, government agencies, and fleet operators.
- Participate in large bids, RFPs, and contract negotiations for public safety accounts.
- Ensure a high level of customer satisfaction from order through delivery.
- Maintain strict adherence to safety standards, OSHA requirements, and industry best practices.
- Ensure compliance with public safety upfitting standards (lighting, sirens, communications, storage, etc.).
- Oversee quality assurance programs to minimize rework and warranty issues.
- Manage procurement, vendor relationships, and inventory levels to support production schedules.
- Mitigate supply chain risks and ensure availability of critical components.
- Optimize purchasing strategies to balance cost, quality, and lead times.
Benefits
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement plan options
- Company vehicle or allowance (if applicable)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
