Public Safety Dispatcher

Lake Havasu City•Lake Havasu City, AZ

1d•$25 - $36

About The Position

Receives emergency (911) and non-emergency calls and dispatches appropriate police, fire, or medical personnel. Operates radio, phone, and computer systems simultaneously while maintaining communication with field units The ideal candidate will possess strong customer service skills, will be trustworthy, organized, reliable and self-motivated. They must be team players with the ability to multitask, accept direction well, and be flexible. They should be able to create and maintain a respectful and collaborative working environment as well as develop and maintain effective working relationships with supervisors and co-workers. They must also be able to work well in stressful situations while effectively communicating with the public and coworkers.

Requirements

High School diploma or GED
Minimal Experience (less than 6 months) in customer service in a high-paced environment, preferably in a law enforcement agency, or equivalent combination of education and experience.
Ability to pass extensive background investigation.
Possession of or ability to obtain Arizona Criminal Justice Information Systems (ACJIS) certification of appropriate level at hire.
Possession of or ability to obtain Public Safety Telecommunicator (PST) certification issued by the Association of Public-Safety Communications Officials (APCO) at hire.
Possession of or ability to obtain Emergency Medical Dispatch (EMD) certification issued by the National Academy of Emergency Medical Dispatch (NAEMD) based on the availability of training.
National Incident Management Systems (NIMS) training based on assignment.
Must meet and maintain all training and education requirements for the position.
Valid Driver License of appropriate class.
Requires non-standard or rotating shiftwork; subject to days, nights, weekends, holidays and call back.
Qualified candidates will be required to participate in online testing, which will consist of a writing assignment and a computerized simulation based on actual tasks associated with receiving and dispatching 911 and non-emergency calls for service.
The testing process will be approximately two (2) hours.

Responsibilities

Answer and prioritize incoming emergency and non-emergency calls
Gather critical information and determine response needs
Dispatch police, fire, EMS, or other services
Maintain radio communication with field personnel
Enter and retrieve data from computer-aided dispatch (CAD) systems
Monitor incidents and update responding units
Use mapping systems to determine locations and routes

Benefits

Employer provided Medical/Rx (Health Savings Plan, Exclusive Provider Organization)
Dental/Vision
Wellness Program
Employee Assistance Program
Flexible Spending Account/Health Savings Account
Employer Provided Basic Life Insurance
Optional Additional Life Insurance
Optional Insurance-Critical Illness, Hospitalization Indemnity, Accident
11 Paid Holidays Annually
Bereavement Leave
Paid Time Off
Short Term Disability
Long Term Disability
Opportunities for advancement
Sworn Police Officers participate in the Public Safety Personnel Retirement System (PSPRS).
Optional Deferred Compensation
Tuition Reimbursement
Service Awards