General Manager - Madison Branch Operations

IKM Building Solutions•Madison, WI

21h•Hybrid

About The Position

We provide commercial HVAC, plumbing, sheet metal fabrication, advanced BAS and energy services to clients across Wisconsin. Our expertise extends into a full-range of industries – from healthcare and manufacturing to education, government, financial institutions, and more. General Manager – Branch Operations Reports To: President Location: Madison, WI FLSA Status: Exempt Position Summary The General Manager (GM) is the local business leader responsible for the overall performance, profitability, and day-to-day execution of their assigned branch. This role owns branch P&L results, leads project and service execution, manages key customer relationships, and ensures all work is performed in accordance with company standards and processes. The General Manager operates with full accountability for local results while partnering closely with the President, COO, enterprise leadership, functional Vice Presidents, and the Business Operations Manager to maintain consistency, discipline, and scalability across the organization.

Requirements

8–10+ years of experience in mechanical contracting or related construction services
Prior experience leading projects, service operations, or branch-level teams
Strong financial and operational acumen with P&L accountability
Proven ability to lead teams, manage performance, and drive accountability
Strong communication, planning, and decision-making skills
Ability to work effectively in a matrixed organization

Responsibilities

Own full branch P&L, including revenue, gross margin, labor productivity, and overhead control
Forecast branch performance and proactively identify risks and opportunities
Ensure backlog is balanced with available manpower and operational capacity
Drive accountability for cost control, job performance, and service profitability
Provide day-to-day leadership for Project Managers (HVAC, Plumbing, Controls) and the Service Manager
Prioritize workloads, staffing, schedules, and customer commitments
Ensure projects and service work are executed in compliance with enterprise standards
Address execution issues early and escalate when necessary
Maintain and strengthen key customer relationships at the branch level
Serve as escalation point for customer concerns
Support business development efforts by providing local market insight and operational input
Protect the company’s reputation through consistent service quality and execution
Set clear expectations and reinforce company values at the branch level
Coach, develop, and hold direct reports accountable for performance
Promote a culture of safety, accountability, teamwork, and continuous improvement
Support talent development and succession planning in partnership with HR and Operations leadership
Collaborate with enterprise teams including Preconstruction, Logistics, Fabrication, Safety, Finance, and HR
Work with the Business Operations Manager to ensure consistent implementation of company initiatives and processes
Communicate proactively with the President regarding branch performance, risks, and needs