Branch Operations Manager

Security Equipment Supply Inc•Nashville, TN

About The Position

The Branch Operations Manager (BOM) is responsible for ensuring the overall success of the branch operation, with accountability for safety, cost management, workforce oversight, and inventory efficiency. This role plays a key leadership function, maintaining service excellence, optimizing logistics, and ensuring regulatory compliance. The BOM will proactively implement best practices, drive operational improvements, and collaborate with leadership to support strategic growth and objectives.

Requirements

Bachelor’s degree in business administration, Supply Chain Management, Operations Management, or a related field.
Minimum of 10 years of experience in Branch Operations Management, preferably in the B2B low voltage distribution industry or a related field.
Companies Worked For: Distribution companies, logistics service providers, or companies managing multi-site branch operations with inventory-heavy environments.

Nice To Haves

APICS CPIM (Certified in Production and Inventory Management) or CSCP (Certified Supply Chain Professional) preferred.
Lean Six Sigma or PMP (Project Management Professional) certification is a plus.
OSHA safety compliance and DOT regulatory knowledge are desirable.

Responsibilities

Branch Leadership & Workforce Management: Provide direct and indirect oversight to branch operational employees, including Customer Returns Specialists (CRS), Logistics, Warehouse Manager, Assistant Manager, and Branch Manager.
Manage tasks and daily assignments for temporary workers and contractors as needed.
Maintain timely and clear communication with all branch employees.
Collaborate with HR and leadership to effectively recruit, develop, and retain top talent.
Implement employee development plans and foster a learning environment.
Conduct performance evaluations, coaching, and workforce planning to support business goals.
Operational Excellence & Cost Control: Utilize internal systems to ensure safe, timely, cost-effective, and efficient operational activities.
Oversee returns processes to ensure timely, efficient processing for both our customers and vendors.
Develop and manage branch budgets to ensure profitability and cost efficiency.
Identify opportunities for operational improvements to enhance branch performance using Standard Operating Procedures.
Inventory & Warehouse Management: Ensure efficient warehouse operations, including DOT compliance, WMS routing efficiency, and safety measures.
Drive inventory accuracy through cycle counting and compliance processes.
Reduce excess stock and returns, ensuring returns are processed within 60 days.
Work with leadership to identify technology solutions to improve operational effectiveness.
Strategic Planning & Collaboration: Contribute to the development of strategic plans for branch operations.
Provide timely insights to support company-wide planning, budgeting, and decision-making.
Foster strong external partnerships, vendor relationships, and third-party collaborations.
Ensure compliance with SES policies and all applicable laws and regulations.