Branch Operations Manager

Raymond James • Naperville, IL

5d • $80,000 - $110,000 • Onsite

About The Position

Job Description Summary Job Description Essential Duties and Responsibilities: · Performs back-up for all operational functions as required by workloads and absences. · Works directly with home office personnel to coordinate branch-home office workflow. · Completes self-audit of branch procedures. · Assists Branch Manager with confidential matters and compliance visits and replies. · Assists Branch Manager with controlling expenses and operating at peak efficiencies. · Oversees ordering of supplies, purchase orders, and postage usage. · Maintains accounting of branch petty cash. · May review branch invoices and operating statements. · Researches and resolves complex problems relating to client accounts and inquiries. · Assists Branch Manager in disseminating information at regular branch meetings. · Coordinate rent, facility, office maintenance and cleaning/security issues. · Recruits, selects, orients, trains and supervises branch operations associates. · In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files. · Reviews daily work of operations associates. · Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow. · Ensures daily staffing levels and cross-training is adequate. · Coordinates registrations, continuing education, licensing, etc. of branch personnel. · Performs other duties and responsibilities as assigned. May perform some Branch Manager duties. Knowledge Of: · Company policies and procedures and industry rules and regulations. · Investment concepts, practices and procedures used in the securities industry. · Financial markets and products. · Human resource management principles and practices. Ability To: · Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. · Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude. · Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment. · Employ good analytical skills to be able to research account information and resolve problems. · Establish and communicate clear directions and priorities. · Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel. · Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes. · Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. · Work independently, under minimal supervision. Education/Previous Experience: · Bachelor’s degree (B.A.) from four-year college or university in related field and three (3) years experience in the financial services industry, preferably including related operational management and supervisory experience. · OR ~ · An equivalent combination of experience, education, and/or training as approved by Human Resources. Licenses/Certifications: · SIE required provided that an exemption or grandfathering cannot be applied. · Series 7, 9 & 10 required. · Series 63, 65 and/or 66 as required by state. · Ability to obtain additional securities and advisory state registrations if required by state.

Requirements

• Company policies and procedures and industry rules and regulations.
• Investment concepts, practices and procedures used in the securities industry.
• Financial markets and products.
• Human resource management principles and practices.
• Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude.
• Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment.
• Employ good analytical skills to be able to research account information and resolve problems.
• Establish and communicate clear directions and priorities.
• Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel.
• Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes.
• Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Work independently, under minimal supervision.
• Bachelor’s degree (B.A.) from four-year college or university in related field and three (3) years experience in the financial services industry, preferably including related operational management and supervisory experience.
• OR ~ An equivalent combination of experience, education, and/or training as approved by Human Resources.
• SIE required provided that an exemption or grandfathering cannot be applied.
• Series 7, 9 & 10 required.
• Series 63, 65 and/or 66 as required by state.
• Ability to obtain additional securities and advisory state registrations if required by state.

Responsibilities

• Performs back-up for all operational functions as required by workloads and absences.
• Works directly with home office personnel to coordinate branch-home office workflow.
• Completes self-audit of branch procedures.
• Assists Branch Manager with confidential matters and compliance visits and replies.
• Assists Branch Manager with controlling expenses and operating at peak efficiencies.
• Oversees ordering of supplies, purchase orders, and postage usage.
• Maintains accounting of branch petty cash.
• May review branch invoices and operating statements.
• Researches and resolves complex problems relating to client accounts and inquiries.
• Assists Branch Manager in disseminating information at regular branch meetings.
• Coordinate rent, facility, office maintenance and cleaning/security issues.
• Recruits, selects, orients, trains and supervises branch operations associates.
• In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.
• Reviews daily work of operations associates.
• Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
• Ensures daily staffing levels and cross-training is adequate.
• Coordinates registrations, continuing education, licensing, etc. of branch personnel.
• Performs other duties and responsibilities as assigned.
• May perform some Branch Manager duties.

Benefits

• This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.
• Eligibility for benefits and specific offerings may vary based on position and employment status.
• To view more details of the benefits offered, visit Myrjbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees