General Manager In Training

The Wendy's Company•DuPont, WA

1d•Onsite

About The Position

The General Manager is responsible for executing the store plan to achieve established standards, sales, local marketing programs and profits. This is done primarily by staffing, personnel training, operating, and maintaining the store such that customer satisfaction is maximized. As a leading Wendy’s franchisee company, the commitment to customers is a simple pledge to do the right thing, exceeding expectations with product quality and flawless execution of service. The company constantly upgrades facilities, uses state of the art technology, and employs a highly trained workforce focused on delivering world class service. Wendy's stands for honest and higher-quality food, honoring Dave Thomas and his legacy by using select, premium ingredients and serving food that’s made fresh with every order.

Requirements

Wendy's operating systems and procedures.
Wendy's policies and procedures.
P&L analysis and corrective measures.
Supervisory practices.
Planning and budgeting.
Interviewing practices.
Training and development practices.
College degree or equivalent experience in operations.
1-2 years management / operations experience in the restaurant industry.
Must be able to perform all restaurant operations positions/functions.

Responsibilities

Meet budgeted sales targets.
Set controllable cost targets.
Meet controllable cost targets.
Develop (with DM) and execute a local store marketing plan (promoting Wendy's in the community) in response to market conditions such as competitor pricing and other competitor activities.
Respond to competitor activities aimed at diverting store business.
Develop and execute plan to improve sales and profits.
Set store budget goals monthly.
Meet monthly budget goals.
Communicate anticipated variances to the District Manager.
Develop appropriate time definite plans to resolve unfavorable trends in controllables, Q.S.C., sales and profits.
Review, analyze and communicate budget, P&L information to staff and manager.
Determine crew staffing requirements and ensures co-manager hires crew in advance of need.
Ensure and maintain adequate bench strength in management team.
Ensure co-manager has adequate crew depth for each shift.
Utilize W.O.T.C. program.
Maintain process for handling applications and files.
Train store personnel (management and crew) to execute procedures for preparation and serving of quality products.
Talk with customers during walk-throughs and when off-line to determine product and service quality.
Resolve customer complaints within 24 hours of receipt.
Take service times and determine efficiency.
Train store personnel to respond promptly to customer needs.
Train store personnel in customer courtesy.
Train store personnel to solicit feedback to determine customer satisfaction.
Train store personnel to maintain store cleanliness during shifts.
Write store cleaning plan.
Execute cleaning plan through delegation to the management team.
Achieve above satisfactory Q.S.C. scores consistently.
Train store personnel to execute new products to company standards.
Train store personnel in company standards (Quality, Service and Cleanliness), as these standards are modified by operational changes.
Orient new managers and crew to the store.
Write and manage a development plan for each manager based on position descriptions.
Manage Crew Orientation and Training process.
Promote high-performing crew members to available crew leader and shift supervisor positions.
Train managers in the use of store "systems" for Q.S.C. and cost controls.
Train managers to identify problems and develop alternative solutions.
Train and develop managers on Managing Better Shifts skills.
Provide leadership and mentoring training to management team.
Meet or exceed the 80% Q.S.C. level.
Conduct own informal Q.S.C. inspections.
Manage production labor control and food cost control using flowcharts, "build-to" system, and store schedule and positioning system.
Monitor and manage store inventory levels to ensure product/item availability (ordering is responsibility of Assistant Manager).
Analyze weekly P&L; reviews with the management team.
Hold weekly manager meeting.
Set store priorities, incorporating store and area objectives.
Write and execute store plans (based on priorities agreed-upon with the DM); includes responsibilities delegated to other managers.
Identify, evaluate and respond appropriately to labor efficiency problems.
Maintain, modify as necessary, and utilize store systems to provide consistent operations and customer satisfaction.
Establish realistic and meaningful daily operational goals for management and staff.
Follow procedures as outlined in the Operations Manual and other company manuals.
Maintain safe working conditions in the store as outlined in company policies and procedures.
Follow company policy for cash control and security.
Report accidents promptly and accurately.
Follow procedures for resolving operational problems indicated by Health Department Inspectors.
Manage employee files and time cards strictly in accordance with policies.
Manage shifts effectively using guidelines within "Managing Better Shifts" or similar checklist.
Comply with EEO and Labor Law requirements.
Ensure managers understand and adhere to Policies and Procedures.
Maintain maximum variance .25% between reported and actual.
Submit paperwork on a timely basis.
Respond promptly to customer comments.
Conduct exit interviews as required by area procedures.
Train crew and management to perform scheduled cleaning and maintenance of equipment (Preventative Maintenance Program).
Calibrate equipment (as trained by maintenance technician).
Follow procedures for reporting maintenance problems; track progress to completion.
Use consistent practices in managing performance problems with managers and crew (Interaction Management).
Manage crew and management in a manner which maximizes retention (reducing turnover).
Conduct manager meetings to facilitate communication with management and crew; sets priorities.
Manage grievance process; communicates process to the crew.
Conduct management performance reviews on a timely basis.
Take appropriate corrective action in response to performance problems of crew and management.