General manager in training

Advance Auto Parts•Ellicott City, MD

1d•Onsite

About The Position

The General Manager in Training role is designed to develop individuals to lead store operations and drive sales. This position involves providing a comprehensive selling experience to both DIY and professional customers, offering leadership and developmental coaching to store Team Members, and achieving personal and store sales goals. Key responsibilities include managing DIY services such as battery installation and testing, ensuring high standards of customer service, and promptly addressing any product or operational complaints. The role requires an understanding of how to impact the store's profit and loss (P&L) statement and includes manager-on-duty responsibilities like coaching, issue resolution, floor and phone management, task assignment, safety oversight, and opening/closing duties. Additionally, the General Manager in Training will manage the weekly scheduling process and assist in backing up commercial delivery programs. Success in this role is tied to demonstrating ownership, possessing superior communication and customer service skills, and having strong knowledge of automotive systems and safety. The position also requires the ability to execute and train on various operational processes, inventory systems, point-of-sale (POS) systems, and parts lookup systems, as well as the capability to analyze business reports and inspire team members.

Requirements

Act like an owner
Superior communication and customer service skills
Ability to locate and stock parts
Safety knowledge and skills
Parts and automotive system knowledge skills
Ability to execute and train advanced solution, project and product quality recommendations
Ability to source from numerous places including special order, FDO, second source, etc.
Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
Ability to execute and train inventory systems and store equipment
Ability to execute and train POS and Parts lookup systems
Ability to review and analyze P&L statement
Working knowledge of automotive systems preferred
Speak and write English; communicate effectively and build strong relationships with customers, peers and upper management
Use Microsoft software effectively (Word, Excel required)
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
Ability to review and analyze business reports, such as profit and loss statement (P&L)
Hold others accountable, inspect work quality and give feedback in a way that is inspiring
Ability to work an assortment of days, evenings, and weekends as needed
2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment
Successful experience managing profitability; proven financial and business acumen
High school diploma or general education degree (GED)

Nice To Haves

ASE P2 certified or ASE ready equivalent
Bi-lingual (English)
PowerPoint preferred
Bachelor’s degree in business or a related area preferred
ASE certification preferred

Responsibilities

Provide GAS3 selling experience for DIY and professional customers
Provide leadership and developmental coaching for store Team Members
Achieve personal / store sales goals and service objectives
Manage DIY services including battery installation, testing, wiper installs, etc.
Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
Understand levers to impact P&L
Manager on duty responsibilities (touch base/coaching, issue resolution, floor/phone mgmt., task assignment and completion, safety, open/close duties)
Weekly scheduling process
Assist in backing up operations of commercial delivery program
Provide DIY services including battery installation, testing, wiper installs, etc.