General Manager / Head of Operation

Kitchen Tune-Up Greater Salt Lake•Kaysville, UT

3d•$100,000 - $125,000

About The Position

We are looking for a high-level Operations Leader who wants to help build something exceptional. This role is responsible for the day-to-day execution, leadership, and flow of our entire operation — including project management, team leadership, customer experience, and operational profitability. This is not a desk-only role. You will be close to the work while also designing the systems that allow the business to scale. This role is foundational to our future. The right leader will not only make the business run smoother and more profitably today, but will help build the systems, people, and structure that allow the company to grow into something much bigger tomorrow. If you love being hands on, building teams, simplifying operations, owning outcomes, and creating exceptional customer experiences — this role may be a great fit. We are Kitchen Tune-Up of Greater Salt Lake, the leading kitchen remodeling company with some of the greatest transformative solutions in industry. Setting the standard for cabinet re-facing, painting, wood restoration, custom cabinets, and high-end remodels. We inspire, uplift, and consistently create raving fans as we lead the industry building our legacy, and are eager to partner with those that operate at those same high levels

Requirements

Strong background in construction, remodeling, or related trades (kitchens, cabinets, and baths preferred)
Proven experience managing technicians, subcontractors, operational teams, and multiple projects simultaneously
Deep understanding of scheduling, materials, labor utilization, and subcontractor coordination
Strong financial instincts with an understanding of how operations drive profitability
Confident communicator with both team members and customers
Highly organized, decisive, and effective with time and priorities
A leader who sees solutions and opportunities others miss

Responsibilities

Full oversight of day-to-day operations across all active projects
Project management for all jobs, ensuring: Materials are ordered accurately and on time, Technicians and subcontractors are scheduled efficiently, Projects move smoothly with minimal downtime, rework, or surprises, Continuous improvement of project timelines, workflows, and execution quality, Accountability for job profitability, margin control, and operational efficiency
Direct leadership of technicians and operational personnel
Hiring, onboarding, training, development, and (when necessary) termination of team members
Establishing clear expectations, accountability, and performance standards
Developing team members into higher skill levels and future leadership roles
Building systems and processes that allow others to step into roles as the business grows
Direct communication with clients as needed to ensure an exceptional customer experience
Proactively addressing concerns, expectations, and changes during projects
Ensuring projects are not only completed well, but feel well-managed from the client’s perspective
Creating systems that consistently deliver a high-trust, high-quality customer journey
Partnering with ownership to improve cash flow, scalability, and long-term profitability
Identifying operational opportunities to support and increase sales performance
Supporting upsells, larger clients, and expanded relationships through strong execution
Continually simplifying systems, reducing friction, and improving speed and clarity across the organization
Helping position the company for growth by building structure that scales beyond any one person
Balance hands-on involvement with high-level operational thinking
Build clear, repeatable systems with the intention of delegating and scaling
Hold people accountable while developing them
Connect field operations, sales, and leadership into one aligned machine
Identify inefficiencies early and implement practical solutions