Operation Manager

Chick-fil-A Woodbury•Woodbury, MN

1d•$19 - $21

About The Position

The Operations Manager is responsible for managing activities that are part of the production of goods and services. Their direct responsibilities include managing both the operations process, the skills of the people following the process, increasing productivity and efficiency, performance improvement, and operations strategy. Report to the Director of Operations. 2025 CEM Scorecard: Interpret CEM feedback, analyze trends, and implement service-enhancing strategies for areas of improvement Speed of Service = 76% Order Accuracy = 97% Food Quality = 26.5% Attentive & Courteous = 79% A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A: Competitive Pay Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills. Flexible Hours You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them. Closed Sundays All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends. No Experience Is Necessary We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know. College Scholarships At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.

Requirements

Goal-oriented and problem solver
Time management skills and ability to multitask
Exceptional customer service skills
Written and verbal communication skills
Outstanding poise in a fast-paced business environment
Superior and consistent leadership skills
Bilingual: English and Spanish
This is a full time position.
This person must be skilled in time management.
This person must be self-directed and highly organized.
This person must master all knowledge and skills of every position in the Restaurant.

Nice To Haves

Bachelor's degree or above, preferably in a business or marketing field of study
Experience as a leader food service operations

Responsibilities

Attendance (Call-outs and other time punch issues)
Change Fund Money Count
Labor/Productivity analysis
Operational tasks including iPOS, drinks, food handling, stocking, etc.
Operating marketing Events that have an impact on operations
Inventory count and maintenance
Ordering as necessary
Ensure all Team Members are working under the standards of operation by working alongside and training Team Members to training requirements
Adhere to and enforce Food Safety and sanitation standards
Provide exceptional customer service to all guests and resolve complaints in an efficient and friendly manner
Understand and lead the flow of the drive-thru traffic
Monitor order accuracy and speed of service
Identify bottlenecks and implement efficiency solutions
Coach and deploy team members effectively
Train team members on proactive guest care and recovery
Develop team members in consistent second-mile service and genuine hospitality
Understand food safety protocols and quality standards
Support BOH leaders in kitchen flow and support overall operations