General Manager (GM) - Warehouse

Short Story • South San Francisco, CA

9d • Onsite

About The Position

Short Story is seeking a Warehouse General Manager (GM) to manage operations within our fulfillment center in San Francisco. Your mission is to help us build a well-oiled machine, driven by a customer-centric mentality. You'll lead the charge on assembling a team of exceptionally talented, bright, and committed people. As Warehouse Manager, you will help us deliver our promise to our customers. You will oversee the receiving, handling, storing, picking, and packing activities within the warehouse, ensuring quality standards are met at every turn. You must be an exceptional people manager and operationally savvy. You will lead a team of 70+ associates and several functional Team Leads. You must have the ability and vision to help us scale rapidly. Our ideal candidate is exceptionally detail oriented, and able to track multiple facets of the warehouse at any given time. In this role, you will own execution of our daily, weekly, and monthly operational goals.

Requirements

• You are proficient in Microsoft Office (Excel, Word, PowerPoint) or G Suite (Google Sheets, Docs, Slide) and love learning new systems
• You have a four-year degree or equivalent professional experience
• You are an exceptional people manager with 8+ years leading other people managers of large teams (30-250)
• This is an 100% in person role. You must be able to work in our SF office in Mission Bay
• Comfortable delivering frequent written and oral feedback
• Eligible to work in the United States
• You thrive in fast-moving environments where you will move quickly
• You are energetic and ready to be on-the-go -- leading your team from the floor for 8 or more hours per day
• Strong problem-solving skills with the ability to think analytically while working in a fast-paced startup environment
• Entrepreneurial mindset: You must be comfortable and confident leading a small team where your ideas and efforts will have a direct impact on company processes
• Expertise in verbal and written communication with internal and external stakeholders
• Must be able to wear many hats with a hands-on, ready to go attitude
• Must be flexible and accept change readily with a driven and positive mindset
• Eager to learn and excited to help build a company from the ground up
• Able to translate client experience communications into recommendations and actionable items

Nice To Haves

• Expert in navigating, utilizing, and teaching various platforms including Front, Zendesk, Airtable, and Stripe
• Previous experience working in ecommerce or a tech startup is a plus

Responsibilities

• Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals
• Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping
• Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met
• Inspire, develop, and support your direct reports and warehouse associates
• Connect your team to our vision and bring focus & intention to delivering on our stated goals
• Recruit, interview, and onboard new team members to build an exceptional team
• Manage the labor planning needs for your team to meet weekly goals through accurate planning for current and future hiring needs
• Continuously find ways to do things more effectively, ask client-centric questions, share their learnings with others, and work through challenges and obstacles
• Review daily performance data and analyze for trends and opportunities. Make informed decisions and respond to changing operational needs effectively e.g. staffing and process changes.
• Outbound: manage every aspect of the outbound shipping process including picking, folding, and shipping orders. You will ensure that every detail is perfect in our Short Story curations. This team is also responsible for processing Client exchanges.
• Returns: ensure that all returned items are of highest quality before being placed back into inventory to delight another Client.
• New Merch: receive new inventory from our vendor partners by tagging, categorizing, and binning 100% of our new inventory.
• Support: enable a successful operation overall by solving fulfillment issues, repairing and restoring inventory, and keeping equipment running smoothly.

Benefits

• Attractive early stage compensation package including equity
• Medical, dental, and vision benefits
• 401k with company match
• Flexible PTO policy
• Catered lunch on Fridays and company events
• Employee discount on merchandise
• Opportunity to work at a Y-Combinator backed startup alongside a dedicated and experienced founding team

What This Job Offers

• Job Type: Full-time
• Career Level: Manager