General Manager - Franchise

Hilton Technologies • Shreveport, LA

7d

About The Position

GAP Hotels is seeking a dynamic and results-driven General Manager to lead operations at our Homewood Suites by Hilton in Shreveport. This leadership role is responsible for overseeing all aspects of hotel performance, including guest satisfaction, financial results, team development, and brand compliance.

Requirements

• Minimum 3+ years of hotel General Manager experience (Hilton experience preferred)
• Strong understanding of hotel financials, STR reports, and revenue management
• Proven leadership skills with the ability to motivate and develop teams
• Excellent communication and problem-solving abilities
• Proven supervising experience within the hospitality industry or hotel management roles.
• Strong background in hospitality management with comprehensive knowledge of hotel operations and guest services.
• Excellent leadership skills with the ability to motivate teams and foster a positive work environment.
• Experience in revenue management, budgeting, human resources, and customer service is essential.
• Familiarity with hotel management systems, multi-line phone systems, night audit procedures, and front desk operations.
• Exceptional communication skills with a professional phone etiquette; ability to handle guest relations diplomatically.
• Demonstrated ability to manage multiple priorities efficiently in a fast-paced resort or hotel setting.

Nice To Haves

• Experience with Hilton systems (OnQ, GRO, PEP etc.) is a plus
• Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively.

Responsibilities

• Oversee daily hotel operations to ensure exceptional guest experiences
• Drive revenue performance with a strong focus on RevPAR index (STR penetration)
• Manage labor costs and maintain payroll within budget
• Recruit, train, and develop a high-performing team
• Ensure compliance with Hilton brand standards and successfully pass QA inspections
• Maintain strong relationships with guests, vendors, and corporate partners
• Lead sales efforts and community engagement to drive occupancy
• Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and high performance.
• Develop and implement operational strategies to maximize revenue, improve guest satisfaction, and enhance overall hotel performance.
• Oversee budgeting, financial reporting, and cost control measures to ensure profitability while maintaining quality standards.
• Manage human resources functions such as hiring, training, performance evaluations, and staff development to foster a motivated and professional team.
• Maintain exceptional guest relations by addressing concerns promptly, ensuring memorable experiences, and cultivating positive reviews.
• Oversee front desk operations including multi-line phone systems, phone etiquette, reservation management, and night audit procedures.
• Ensure compliance with safety regulations, hotel policies, and industry standards to provide a secure environment for guests and staff.
• Implement effective revenue management strategies by analyzing market trends and adjusting pricing accordingly.
• Promote a welcoming atmosphere by leading with enthusiasm, setting high service standards, and encouraging teamwork across departments.

Benefits

• High-Growth Ownership Group: Join a fast-scaling portfolio with active development and acquisition—real opportunity to grow beyond a single property
• Fast-Track Career Path: Top performers are quickly elevated into multi-property, regional, or above-property leadership roles
• Direct Access to Ownership: No corporate layers—work directly with decision-makers who move quickly and value execution
• Performance = Reward: Strong operators are recognized and compensated—your results directly impact your earnings and advancement
• Entrepreneurial Environment: Run your hotel like an owner with the freedom to make decisions, adjust strategy daily, and drive results without bureaucracy
• Best-in-Class Expectations: We operate with a sell-out mindset, strong revenue discipline, and accountability culture—ideal for leaders who want to win
• Real Support, Not Red Tape: Dedicated revenue management, sales support, and operational guidance—without the delays of large management companies
• Build Your Reputation: Opportunity to establish yourself as a top-performing GM within a growing portfolio and be part of future expansion

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees