General Manager Events and Catering

Compass Group USA Inc•Sunnyvale, CA

63d

About The Position

The South Bay HQ General Manager (GM) of Events & Catering our will serve as the strategic and operational leader of the department, overseeing the full lifecycle of event and catering services. This role combines high-level planning, team leadership, and day-to-day operational oversight to deliver seamless, impactful experiences for our client. The GM will ensure the E&C department aligns with company culture, branding, and business objectives, while building culture, driving operational excellence, and continuous innovation.

Responsibilities

Lead the Events & Catering team across both planning and operations, fostering a culture of collaboration, accountability, and hospitality excellence.
Partner with senior leadership to align the E&C program with company objectives, workplace experience goals, and brand standards.
Develop and implement strategies to scale and evolve HQ E&C services, ensuring efficiency and impact.
Own departmental budgets, financial reporting, balancing cost control with high-quality delivery.
Act as the visible leader and representative of the E&C department, creating meaningful connections with clients through hospitality and engagement.
Ensure flawless execution of all events and catering, from large-scale complex events to small executive meetings.
Oversee the end-to-end planning of onsite events, including design, logistics, vendor management, and post-event analysis.
Oversee the execution of catering and hospitality services, ensuring consistent delivery, superior quality, and operational integrity.
Drive continuous improvement and innovation by piloting new concepts in event design, culinary offerings, and experiential activities.
Implement operational processes, SOPs, and service standards that streamline execution and enhance the guest experience.
Collaborate cross-functionally with Workplace, Facilities, AV, Security, and other HQ departments to ensure smooth delivery of services.
Lead, mentor, and develop the planning and operations teams, empowering event planners, operations managers, and staff to excel.
Establish clear goals, performance metrics, and growth opportunities for the team.
Build a culture of continuous improvement, teamwork, and pride in service delivery.