General Manager - DMV Market

Life Alive•Cambridge, MA

About The Position

General Managers at Life Alive must be passion driven leaders at heart. We celebrate individual perspectives and want each cafe to have a unique individual leading their team to success. We define success as growing a vibrant community of satisfied guests and team members, maintaining the highest food quality and physical space, and mastering the entrepreneurial spirit of running a business and cost balancing. Building community with engaged, mission-driven team members is essential to Life Alive. With an eye for developing talent and uplifting diverse people, our ideal management candidate has experience driving large teams. Kind, honest, and direct communication, engagement with feedback, and a spirit of servant leadership are the foundation for General Managers. Maintaining a well-trained, motivated, and missioned aligned team to cover the business demands Sizing up and developing emerging leaders to continue growing engagement in the business Holding regular checking ins with team members and store leadership with clear and concise goals for behavior, operations, and cost balancing Everyday Life Alive produces an expansive menu from scratch. General Managers learn the full scope of prep and production to know what quality looks like - they are fully engaged in touching, tasting, and course correcting to ensure each meal we serve reflects Life Alive’s celebration of whole food and vitality. Using temp and taste logs every shift to assure quality, freshness, and Life Alive standards Full grasp of prep operations and use of Fabrication model Maintaining a fully stocked kitchen and menu to protect guest experience Life Alive’s dining rooms are designed to evoke a beautiful guest experience, and its open production lines are designed to execute exceptional volume with speed and integrity. Maintaining these spaces for our team, guests, and food safety is a core GM responsibility. Experience maintaining large dining rooms, prep and production kitchens, and storage areas is important. Keen eye for detailed cleaning and adherence to cleaning rituals Upkeep of store deep cleans and improvement on process to ensure results Regular Cleanliness audits and training to keep spaces inviting, warm, and tidy It is essential that our General Managers master cost balancing to keep our business sustainable and thriving. We see profits as a byproduct of making the right choices proactively and consistently. Adherence to established systems and a mindset of ownership are keys to success. Use of sales forecasting (sales ledger), and purchasing (declining budget) tools to align costs with sales appropriately Intra-day purchasing and labor management to maintain appropriate margins Responsible for delivery on plan and P&L results for cafe level controllable expenses Building sales using PPC model If you have the will to learn and participate, the skills required of a GM, and the passion for community, food, and service our leaders require, we hope you will apply to Life Alive.

Requirements

3 years of General Management experience
Experience leading a large team (>30 people)
Experience using scheduling software & labor templates
Experience managing labor and food cost to plan
Experience with daily purchasing and declining budget
Guest service experience 3+ years
History of growth in position
Experience in QSR or white tablecloth concepts
Independently motivated
Entrepreneurial spirit
Ability to manage through ambiguity
Growth mindset orientated
Ability to read and manage P&L
Ability to work 9+ hours on your feet multiple days a week
Ability to lift up to 50lbs
Capable of running operations without supervision
Cool and Calm Demeanor under pressure
Solves problems and follows through until solved
Demonstrated experience at building community relationships
Ability to communicate clearly and concisely, both orally and in writing
Interpersonal & team building skills
Knowledge of customer service techniques
Organization and planning skills
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information

Responsibilities

Maintaining a well-trained, motivated, and missioned aligned team to cover the business demands
Sizing up and developing emerging leaders to continue growing engagement in the business
Holding regular checking ins with team members and store leadership with clear and concise goals for behavior, operations, and cost balancing
Using temp and taste logs every shift to assure quality, freshness, and Life Alive standards
Full grasp of prep operations and use of Fabrication model
Maintaining a fully stocked kitchen and menu to protect guest experience
Maintaining these spaces for our team, guests, and food safety is a core GM responsibility.
Keen eye for detailed cleaning and adherence to cleaning rituals
Upkeep of store deep cleans and improvement on process to ensure results
Regular Cleanliness audits and training to keep spaces inviting, warm, and tidy
Adherence to established systems and a mindset of ownership are keys to success.
Use of sales forecasting (sales ledger), and purchasing (declining budget) tools to align costs with sales appropriately
Intra-day purchasing and labor management to maintain appropriate margins
Responsible for delivery on plan and P&L results for cafe level controllable expenses
Building sales using PPC model

Benefits

Plentiful Food Discounts & Yoga Perks
JV Joint Venture Bonus Program
401k and IRA, Life Alive matches 401k contributions at 100%, up to 3%
Medical, Dental & Vision coverage
Life Insurance, MetLaw, TeleDoc, Short Term & Long Term Disability, Mental Health Support via My Strength
Parking and Transportation Reimbursement
Paid time off: 10 days paid vacation
40 hours paid sick leave
8 hours of community service pay
8 paid holidays