Market General Manager (LAX)
About The Position
As a Market General Manager, you will be responsible for overseeing CLEAR operations within a designated geographic market, ensuring smooth operations across multiple locations. You will support the Regional Director in maintaining quality control, managing stakeholder relationships, and providing operational oversight. With a strong focus on process adherence and navigating challenges, you will foster a high-performing, engaged team that delivers exceptional security, sales, and customer service experiences. You will manage both hourly and salaried team members, driving them to excel and ensuring seamless operations. In this role, you’ll be a key driver of operational excellence, team development, and stakeholder engagement, ensuring a seamless and secure experience for customers while maintaining a high-performance team environment.
Requirements
- 8+ years of experience in Operations leadership required (General Manager experience necessary)
- Bachelor’s degree or higher preferred
- Prior experience managing multi-unit preferred
- A solid communicator with exceptional interpersonal skills and a proven ability to motivate, mentor, and influence others (internally & externally)
- Ability to develop trusted relationships across the organization and with external stakeholders
- Ability to travel 75% of the time
- Required to successfully complete a government background investigation
Responsibilities
- Drive key performance indicators (KPIs) related to security, service, and sales, ensuring consistent performance across your defined territory.
- Lead the development and growth of General Managers and Assistant General Managers in your defined territory, equipping them with the skills and tools to succeed.
- Build and nurture strong relationships with internal and external stakeholders, including Airport Leadership, TSA, Contractors, Suppliers, Vendors, and CLEAR team members.
- Ensure full compliance with policies, procedures, and legal requirements, escalating issues to senior leadership as necessary.
- Identify operational gaps and best practices, proactively resolving challenges to ensure efficient, top-tier operations.
- Manage and elevate team performance, fostering a culture of accountability, growth, and high performance across your defined territory.
- Provide support for TSA Precheck events and operations outside of airport locations.
- If applicable, oversee operations at CLEAR Mobile airports within your geographic area, ensuring alignment with company standards.
Benefits
- Competitive compensation structure with base and target bonus
- 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
- $100 monthly wellness stipend for health and fitness-related expenses
- 401k Retirement Plan with company match
- Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
- Family Planning benefits through KindBody
- Paid Parental Leave
- Family, Military & Bereavement Leave Program
- Emotional Well Being Assistance
- Ongoing training & development programs to grow & advance your career with a growing company!
- Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!
- Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
