General Manager 5 - Food

Sodexo • Binghamton, NY

2d

About The Position

Become part of the dining services team at one of the most dynamic public universities in the nation!
RELOCATION ASSISTANCE AVAILABLE!
Sodexo’s Campus Segment is seeking an energetic, strategic, and hands-on General Manager 5 – Retail Food to lead our retail dining portfolio. This leader will oversee all campus retail operations, providing direction to Retail Managers and large hourly teams while ensuring exceptional customer service and operational excellence.
As the General Manager of Retail Food, you will drive operational success across multiple high-volume retail locations. You will lead a diverse management team, elevate brand standards, support financial performance, and create a vibrant, student-centered dining experience that reflects the campus community.

Requirements

• High-volume university/campus retail food operations management experience.
• Proven experience training and leading salaried managers and large hourly teams.
• Background in multi-unit quick-service, food-court, or comparable retail restaurant operations.
• Strong financial acumen with experience driving sales, managing labor, and controlling food costs.
• Solid understanding of ordering, receiving, and inventory management.
• Expertise in food safety, sanitation, and compliance with health department regulations.
• Experience managing heavy cash-volume operations.
• Commitment to service excellence, brand standards, and exceptional guest experiences.
• Strong communication, leadership, and problem-solving abilities.
• Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 5 yearsMinimum Functional Experience – 5 years

Responsibilities

• Provide strategic leadership across five retail dining locations, ensuring performance, quality, and service excellence.
• Coach, mentor, and develop a team of salaried Retail Managers and hourly staff.
• Oversee daily operations, brand compliance, food quality, customer service, and guest satisfaction.
• Drive sales growth and execute effective cost-control strategies to meet financial targets.
• Manage ordering, inventory, scheduling, staffing, and cash-handling procedures.
• Ensure compliance with Sodexo standards, food safety protocols, Board of Health regulations, and physical safety programs.
• Collaborate with campus partners to enhance the student experience and support campus events.
• Lead with a customer-first mindset to maintain a positive, engaging, and service-focused culture.

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager