General Manager 4 - Food

Sodexo Careers•Boston, MA

9d•Onsite

About The Position

The General Manager 4 – Food is the senior onsite food services leader responsible for directing all aspects of a large, complex healthcare dining operation at Beth Israel Deaconess Medical Center . This role provides strategic and operational leadership to deliver exceptional patient, retail, and hospitality dining experiences while ensuring financial performance, regulatory compliance, and alignment with Sodexo standards and values. The General Manager 4 is accountable for achieving operational excellence, meeting or exceeding financial targets, and creating a positive, inclusive workplace culture that supports high employee engagement and superior customer satisfaction. This position requires a hands-on, visible leader with strong business acumen, healthcare food service expertise, and the ability to manage complexity in a fast-paced, mission-driven environment.

Requirements

Proven success managing at least 5 managers, large teams, and multiple service lines.
Extensive food service management experience, preferably in healthcare or complex, multi‑unit environments .
Strong financial acumen with demonstrated budget responsibility
Proficiency with Sodexo food management, reporting systems, and standard operational tools (or comparable systems).
Strong HR experience with focus on compliance, performance evaluations, and disciplinary responsibility
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years

Nice To Haves

Operations background or Certified Dietary Manager (CDM) or similar credential (where applicable).

Responsibilities

Provide overall leadership and direction for all food service operations, including patient dining, retail venues, catering, and hospitality services.
Ensure consistent delivery of high‑quality food, service, and presentation that meets Sodexo standards and client expectations.
Implement strategies to improve revenue, manage labor and food costs, and optimize operational performance.
Ensure accurate use of Sodexo financial and food management systems, reporting, and controls.
Ensure full compliance with all federal, state, and local regulations, including food safety, sanitation, and workplace safety standards.
Maintain readiness for audits, surveys, and regulatory inspections.