General Manager 2 - Food

Sodexo Careers•South Hamilton, MA

About The Position

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo’s Campus Segment is seeking an experienced General Manager 2 to lead dining operations at Gordon-Conwell Theological Seminary , a small four-year college with a distinguished postgraduate program in Theology. The seminary blends a rich academic tradition with innovative educational practices and is home to students and families living on campus. Dining services include a weekday retail venue serving breakfast and lunch, along with catered events for campus departments and special functions. As the senior-most leader for this account, the General Manager will oversee all aspects of food service operations, ensuring high-quality service delivery, operational efficiency, and financial success. This role directs contract management, upholds safety and quality standards, supervises daily activities, and drives customer satisfaction. The ideal candidate excels in team leadership, financial oversight, safety compliance, and building strong client partnerships.

Requirements

Proven experience managing food service operations, preferably within higher education or contract dining.
Strong financial acumen with the ability to manage budgets, cost controls, and reporting.
Excellent leadership skills with the ability to train, mentor, and motivate teams.
Ability to uphold safety and quality standards across all food operations.
Strong communication, organizational, and customer service skills.
Experience managing vendor relationships and client expectations.
A commitment to workplace inclusion and creating a positive team environment.
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years

Responsibilities

Lead and develop a diverse food service team, providing coaching, training, and clear direction.
Oversee day-to-day operations, ensuring high standards of food quality, service, and safety.
Manage unit financials including budgeting, forecasting, cost controls, payroll, and cash handling.
Plan, coordinate, and execute special events and catering functions on campus.
Maintain strong client relationships, ensuring high levels of satisfaction and partnership.
Delegate responsibilities effectively and prioritize operational needs.
Monitor and enforce operating standards, compliance, and workplace safety.
Drive a culture of inclusion, engagement, and team collaboration.