General Manager 1 - Multi-Service

Sodexo•Charlotte, NC

About The Position

Are you an experienced leader ready to build something from the ground up? Sodexo is seeking a General Manager 1-Multi-Service to lead operations for an exciting new retirement community in the Charlotte, North Carolina region. This is a unique opportunity to launch and shape services in a new account while delivering excellence in hospitality and resident experience. At Sodexo, we provide a full spectrum of services across healthcare and senior living environments — including food and nutrition, environmental services, facilities management, retail, and patient/resident experience programs. Our teams play a vital role in enhancing quality of life and well-being every day. What You'll Do As the top on-site leader, you will: Provide full oversight of day-to-day operations Coordinate and lead all required tasks through subordinate managers, supervisors, and frontline staff Deliver high-quality food services and environmental services (EVS) Achieve company and client financial targets and performance goals Develop and maintain strong client and resident relationships, including interaction at the C-suite level Ensure HACCP, regulatory, and Sodexo standards compliance Engage daily with residents, families, and clinical teams to support satisfaction and service excellence Drive a culture of safety, accountability, and hospitality What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring The ideal candidate will have: Demonstrated employee engagement leadership skills and prior supervisory experience Experience managing food service operations, with strong safety and sanitation compliance knowledge The ability to manage multiple priorities with professionalism and confidence Excellent communication skills and comfort interacting with executive-level stakeholders A passion for customer service and hospitality excellence Flexibility and initiative to take on additional responsibilities as needed Working knowledge of Sodexo Food Management System (FMS) and Environmental Services (EVS) operations preferred Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Requirements

Demonstrated employee engagement leadership skills and prior supervisory experience
Experience managing food service operations, with strong safety and sanitation compliance knowledge
The ability to manage multiple priorities with professionalism and confidence
Excellent communication skills and comfort interacting with executive-level stakeholders
A passion for customer service and hospitality excellence
Flexibility and initiative to take on additional responsibilities as needed
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years

Nice To Haves

Working knowledge of Sodexo Food Management System (FMS) and Environmental Services (EVS) operations preferred

Responsibilities

Provide full oversight of day-to-day operations
Coordinate and lead all required tasks through subordinate managers, supervisors, and frontline staff
Deliver high-quality food services and environmental services (EVS)
Achieve company and client financial targets and performance goals
Develop and maintain strong client and resident relationships, including interaction at the C-suite level
Ensure HACCP, regulatory, and Sodexo standards compliance
Engage daily with residents, families, and clinical teams to support satisfaction and service excellence
Drive a culture of safety, accountability, and hospitality