General Manager 1 - Conference Center

Sodexo•Geneva, NY

About The Position

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo’s Campus Segment is seeking a General Manager 1– Conference Center for Conference and Events at Hobart and William Smith Colleges, located in Geneva, NY. As the senior-most leader for this one-client account, the General Manager plans, organizes, staffs, and directs a wide range of services including sales and marketing, conference services, food and beverage, front office, housekeeping, laundry, transportation, engineering, conference planning, audiovisual technology, accounting and finance, and human resources. This role manages the client relationship daily, ensures customer satisfaction, maintains strong public relations, and leads through a team of managers while ensuring accountability for the contract. Located on the shore of Seneca Lake in the Finger Lakes wine region, Events on Seneca offers a premier conference, wedding, and event destination with unique housing accommodations, diverse event spaces, top-notch dining services, and facilities equipped with the latest technology. Nearby attractions include New York State Parks, fishing, boating, hiking and biking trails, public golf courses, and the Finger Lakes wine trails.

Requirements

Budget alignment & financial acumen
Business development
External awareness & market intelligence
Guest relations knowledge
Interpersonal relations
Operations standards knowledge
Resource allocation
Self-development
Talent management & development
Communication skills
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 5 years
Minimum Functional Experience - 5 years of work experience in hospitality services including hotel management, conference center services, food services, etc.

Nice To Haves

Oversight of day-to-day operations and delivery of high-quality service
Experience selling events
Achieving company and client financial targets and goals
Developing and maintaining client and customer relationships
Developing, updating, and executing strategic plans
Creating a positive environment and exceeding established standards

Responsibilities

Direct all contract management service operations for Conference and Events, including meeting management and external guest lodging
Plan, organize, staff, and lead multiple service areas: Sales & marketing Conference services Food & beverage Front office & guest services Housekeeping & laundry Transportation & engineering Audiovisual technology Accounting & finance Human resources and management team development
Manage daily client relationships, ensuring customer satisfaction and strong public relations
Oversee managers and staff, ensuring contract compliance
Drive sales and revenue initiatives
Manage overall business operations, resource allocation, and operational standards
Lead communication processes and ensure alignment with Sodexo procedures