General Community Manager

Inframark•Montgomery, TX

7d•Onsite

About The Position

Join Inframark's Community Management Services Team! At Inframark Community Management Services, you’re not just starting a job — you’re building a career. We serve hundreds of master-planned communities and districts with top-tier support, and we invest just as much in our employees. Join a dynamic, innovative team where your growth and success matter. Grow Your Career. Build Stronger Communities.Apply Today! Why Work for Inframark? Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan. The General Manager assumes oversight of day-to-day community operations and on-site staff. General Manager is responsible for ensuring the efficiency and effectiveness of the Association’s on-site operations to maintain a smooth running & properly functioning Community, for the purpose of on-time product and service delivery to the Client. This position works closely with the Board of Directors. This is not a remote work position. Candidates are required to work on-site in an office, Monday – Friday, 8a-5p.

Requirements

Proven verbal and written communication skills in order to interface with residents, Board members and vendors
Ability to establish strong interpersonal relationships with assigned Community Managers, Board members and vendors
Proven ability to run Board and Annual meetings
Strong public speak skills
Strong organizational skills, ability to prioritize work and attention to detail
Strong customer service skills
Strong presentation skills
Strong time management skills
Ability to adapt to change within the organization and the needs of the client
Proficient in Windows and MS Office with excellent Excel capabilities
Strong leadership and influence skills
Bachelor’s Degree with Community/Association management or equivalent industry experience, or Associates Degree with Community/Associate management or industry equivalent experience.
5+ years of community management experience required.
Previous supervisory or leadership experience required.

Nice To Haves

CMCA, AMS, or PCAM Designation strongly preferred.
LSM Designation desired.

Responsibilities

This position reports to the Director of On-site Management
Works with the Community Managers, Board Members, and Committee Members to develop strategic direction and timely delivery of contract requirements for the Association
Manages Coordinators and Community Manager Supervisor. Develops their annual reviews and success plans
Ensures alignment of activities which meet the mission, vision and agreed critical success factors and goals of the Association and Board of Directors
Oversees community, communication, and monitors Association budgets, taxes, collections, processes and procedures
Reviews monthly financial reporting and makes recommendations as to anticipated shortfalls and/or excess funding by budget line item
Reviews bids and vendor contracts for property-level services in accordance with the parameters of the Association management agreement and Board of Directors
Performs spot audits of utility companies’ invoices for payment in accordance with the client’s accounting procedures and timely delivery by due date
Performs review of regular inspections of all common properties and facilities with Manager/Coordinator
Prepares and attends all Board of Directors and Annual meetings. Audits Neighborhood Representative and Committee meetings
Responsible for supporting, training, and providing proactive supervision of staff
Review and confirm timely distribution of meeting notices, agendas, reports, and minutes of meetings
Oversee all procedures relating to enforcement of recorded rules and regulations, policies and procedures, and current laws
Responsible for developing (as needed) and oversight of all Association SOPs
Must be able to handle escalated homeowner, client, and vendor situations in person as needed
Supervises the day to day operations of their assigned team
Understands and adheres to all company health and safety procedures as they relate to essential job functions
Other duties as assigned