WESTWARD360 ASSOCIATION MANAGEMENT LLC-posted 4 days ago
$90,000 - $110,000/Yr
Full-time • Manager
Woodstock, IL

Westward360 is looking to add a connected and well respected leader in the community association management industry that can help grow W360 into a national brand. The General Manager will report to the SVP of Community Management and lead our growing Woodstock office. This role will focus on the following areas: Revenue and profitability growth, product superiority and strategic guidance within the Association Management division. Westward360 is a leader in the Community Management industry, with locations across the map. We service condo, townhome, and homeowner associations, and provide rental management services to multi-family and single-unit properties.

  • Implement company vision, strategy and culture by promoting initiatives of the Member Company President (MCP) and SVP of Community Management.
  • Aid MCP and CFO to develop and manage the annual CAM budget for the division, ensuring financial targets are met.
  • Identify revenue opportunities that add value to the client experience.
  • Recruit, train, and mentor employees to build a skilled and motivated team.
  • Develop and train the management of the staff.
  • Conduct performance evaluations for staff and provide feedback for continuous development.
  • Responsibility for the assignment/reassignment of accounts and portfolios as needed. Ensure manager ratios reach a minimum of 1.8 to 2.0 for all managers across CAM division.
  • Provide strong leadership to staff, fostering a positive and productive work environment.
  • Provide reporting to SVP on a bi-weekly basis of what is being done to encourage and capture Claims Processing, Project Coordination, Loan Coordination, CAM Fee Schedule Revenue.
  • Work with SVP and Capital Coordinator to establish and verify schedule/project list and that projects managed by CMs are tracked and monitored.
  • Assisting in organizing and leading weekly CAM Level 10 meetings delegated as SVP of CAM sees fit.. Incorporate any additional decision makers or cross-departmental staff for these as needed or helpful.
  • Assisting in organizing and leading weekly CAM staff meetings, delegated as SVP of CAM sees fit.
  • Work with Yellowjacket Maintenance to develop opportunities for additional maintenance market share within the portfolio.
  • Assist EVP with strategies related to sales, including assisting in RFP responses, attending presentations, and work with the Onboarding team to enhance the new client experience.
  • Analyze Net Promoter Score (NPS) feedback and implement solutions to address customer feedback with appropriate staff.
  • Ensure escalation path via org chart is being followed; report if leaders are skirting this/not being accountable to their teams.
  • Monitor opportunities/needs to shift teams, create new teams, and identify leadership potential amongst current staff.
  • Help improve operations. Our company is growing! We need leaders that contribute in positive and meaningful ways that push the organization forward.
  • 7+ years of Community Association Management experience; CMCA, AMS, PCAM designations preferred
  • Proven success leading teams of 10 or more
  • Self-motivated individual with an ability to work independently and within a team environment
  • Excellent communication and presentation skills with varying degrees of leadership
  • Experience with Google Workspace (Gmail, Sheets, Docs, Drive, etc.), Vantaca, and Strongroom preferred
  • Compensation range of $90,000 - $110,000
  • Monthly cell phone stipend
  • Medical/Dental/Vision insurance
  • Front loaded PTO
  • 401k - Company match up to 4%
  • Long and short term disability at no cost to employee
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