General Community Manager

Essex Property Trust • Ventura, CA

52d • Onsite

About The Position

The General Community Manager (GCM) plays a pivotal role in their team delivering consistent financial results, ensuring process compliance and enhancing the resident experience across a regional collection of properties. The GCM will guide a team consisting of Community Relations Managers and Representatives as well as Community Account Manager and Account Specialists. This role exemplifies strong leadership, effective management of managers, and the capacity to achieve strategic goals while handling multiple priorities.

Requirements

• High school diploma or GED equivalent is required or a bachelor's degree (BA/BS) from 4-year college or university is preferred.
• 5+ years of community management experience with 2+ years of supervisory experience.

Responsibilities

• Lead, mentor, and develop a team, fostering a collaborative and high-performing team environment.
• Demonstrate ability to set strategic goals, manage resources effectively, and execute plans to achieve desired outcomes.
• Responsible for meeting budgeted revenue and expense targets, communicating variances to Director, and completing assigned financial reporting.
• Oversee resident communication, facilitate resident relocations, expedite new applicant lease processes, and organize resident events.
• Ensures team meets Essex standards while completing all bookkeeping and community management functions during resident lifecycle.
• Oversees and supports Community Account Manager and team during collection process, ensuring delinquency is maintained within company targets.
• Direct the management and delegation of customer relationship management tasks, strategically assigning responsibilities to managers to maximize team efficiency and productivity.
• Promote a community-focused atmosphere by actively engaging with residents through direct communication to continuously seek to improve the resident experience.
• Lead and manage responses to portfolio customer sentiment surveys and external reviews within the company expectations, maintaining and enhancing portfolio's online reputation.
• Works with Community Relations Team (CRT) to maintain the highest level of customer service for prospects, residents, and all onsite and corporate departments.
• Regularly engage with Community Relations Managers and General Operations Managers to strategize ways to improve the customer improve the customer experience, associate engagement, and team effectiveness.

Benefits

• All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more.
• With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority!
• Additionally, most positions are eligible for a housing discount of 20%.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Real Estate
• Education Level: High school or GED