General Clerk

FedWriters, Inc.•Nellis Air Force Base, NV

1d•$20•Onsite

About The Position

FWI is building a team to provide administrative and clerical support to the Transition Assistance Program (TAP) at the Military & Family Readiness Center, Nellis Air Force Base. As a General Clerk, you will serve as the primary point of contact for service members and their families, delivering customer service, managing program enrollment, and performing day-to-day administrative operations to ensure the smooth delivery of transition assistance services. FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment. Position is contingent upon contract award Work Schedule and Location: On-Site: This full-time on-site position will work Monday through Friday, 7:30am to 4:30pm at Nellis Air Force Base, NV

Requirements

High school diploma (minimum)
Two (2) years of office work experience in a government or commercial setting
Excellent customer service skills and a professional, positive attitude
Proficiency in Microsoft Word, Microsoft Excel, and Microsoft Outlook
Knowledge of word processing functions to produce letters, reports, memos, and forms
Ability to learn and operate the AFFIRST system and adhere to Air Force standards in Office Automation
Strong written and oral communication skills in English

Nice To Haves

Prior experience supporting military or government programs
Familiarity with the Transition Assistance Program (TAP) or Military & Family Readiness operations
Experience with Air Force administrative systems

Responsibilities

Serve as the first point of contact for customers visiting or calling the M&FRC; greet visitors, answer questions, and direct inquiries to appropriate staff members
Conduct initial interviews and screenings to determine customers' administrative and transition needs and goals
Advise customers on eligibility and enroll military and civilian personnel in TAP workshops using the AFFIRST system
Input, update, and maintain customer data in AFFIRST, ensuring accuracy and confidentiality
Schedule appointments with counselors and staff; manage workshop calendars and send reminders
Prepare, maintain, and distribute official correspondence, letters, emails, memos, reports, and forms; respond to all correspondence within 48 hours
Produce meeting agendas, weekly staff meeting minutes, inventories, and reports (including Vow reports)
Maintain publicity materials and required TAP forms
Assist with reserving, opening, and securing classrooms and conference rooms
Perform general clerical duties including mail collection, sorting, distribution, filing, photocopying, collating, and document assembly
Complete all required training to access necessary systems and perform TAP administrative duties
Safeguard all government property and secure facilities, property, and materials at the close of each work period