GenAI Engineering Project Manager, Customer Systems

Apple • Sunnyvale, CA

8h

About The Position

At Apple, we are driven to deliver exceptional experiences through ultra-fast,thoughtfully designed, and meticulously crafted solutions. Our team is not justany group; we are a highly motivated, fast-paced, and dynamic collective ofprofessionals committed to scaling new heights and achieving excellence. We seekindividuals who strive beyond mediocrity and are relentless in their pursuit ofperfection. We are seeking a highly experienced and technically adeptEngineering Program Manager (EPM) to drive our most critical Generative AIinitiatives. You will be the execution leader, orchestrating the end-to-enddelivery of complex GenAI systems—from foundational model research and datapipeline creation to high-scale production deployment. This role requires deeptechnical fluency in the GenAI stack, exceptional dependency management skills,and a proven ability to manage risk, cost, and schedule in an ambiguous,fast-moving technological landscape. If you are highly motivated and passionateabout solving complex problems, fostering innovation, and developing criticalcross-functional products in a fast-paced, collaborative environment, this roleis for you.

Our team is responsible for building and managing GenAI based conversational AIsystems for multiple business groups within Apple. While most of the use-casesare associated with automating contact center use cases, the team buildssolution for multiple other complex business challenges. In this role, you willdrive complex cross functional programs to achieve organizational goals. You'llown the program timelines and facilitate meetings across different teams. You'llunblock teams to deliver at speed and ensure that right quality criteria are metacross the board. You'll help achieve business outcomes within time.

Requirements

• 10+ years of progressive experience in technical program or project management.
• 3+ years of hands-on experience managing programs specifically within the Machine Learning, Data Science, or Generative AI domain.
• Deep conceptual understanding of the Generative AI architecture (LLMs, Embeddings, Vector Databases, RAG).
• Experience in leading programs in waterfall, scaled agile and agile mode along with using tools to track the entire progress

Nice To Haves

• Excellent problem-solving and analytical skills
• Strong written and verbal communication skills as well as strong organizational skills.
• Ability to juggle and complete multiple tasks
• Excellent leadership and influencing skills
• Proficient at managing multiple global efforts simultaneously
• Able to fit in well with a team, understand capabilities and priorities
• Self-motivated and pro-active with demonstrated creative and critical thinking capabilities
• Engineering/ Technical background preferred

Responsibilities

• Drive complex cross functional programs to achieve organizational goals.
• Own the program timelines and facilitate meetings across different teams.
• Unblock teams to deliver at speed and ensure that right quality criteria are met across the board.
• Help achieve business outcomes within time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed