GBS CSO Learning Coach

Arthur J Gallagher & Co. • Rolling Meadows, IL

42d

About The Position

Gallagher is seeking a GBS CSO Learning Coach! Concentrated on driving and supporting the learning and development needs of operational staff within an assigned region or functional area. Incumbent(s) will demonstrate full life cycle instructional design skills to build curriculum needed to deliver high-quality service training and will deliver learning and development strategies and solutions, as well as drive adoption and implement learning reinforcement tactics.

Requirements

• Bachelor's degree in organizational development, human resources, business, or related field. 5+ years directly applicable experience in insurance or financial brokerage.
• Proficient in developing and following individual work plan(s).
• Strong written and verbal communication skills.
• Proficient in using MS Office applications with key strengths in PowerPoint, Visio, and Project.
• Less than 10% travel, with specific area of travel being within assigned region and at times, travel to Gallagher headquarters.

Nice To Haves

• Professional certification (Certified Professional in Learning and Performance - CPLP) or equivalent training experience preferred.
• Insurance and/or customer service learning and development experience preferred.

Responsibilities

• Identifying and evaluating learning assets included in the role-based curriculums.
• Developing new learning assets designed to meet business needs, which may include materials for classroom-based learning, PowerPoint presentations, discussion guides, facilitator guides, web-based training, job aids and performance support tools, assessments, certification programs, etc.
• Delivering training in an in-person and/or a remote setting.
• Collaborating with HR, business management, and various functional teams to vet and align on milestone training deliverables, collaborate on the development and review of materials, and implement/rollout of new training courses/materials.
• Contributes to the development of functional strategy.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees