Learning Coach

Gallagher • Monroe, LA

4d

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Concentrated on driving and supporting the learning and development needs of operational staff within an assigned branch, region or functional area. Incumbent(s) will leverage full life cycle instructional design skills to build curriculum needed to deliver high-quality service training and will deliver learning and development strategies and solutions, as well as drive adoption and implement learning reinforcement tactics. Key responsibilities further include: Identifying and evaluating learning assets included in the role-based curriculums; Developing new learning assets designed to meet business needs, which may include materials for classroom-based learning, PowerPoint presentations, discussion guides, facilitator guides, web-based training, job aids and performance support tools, assessments, certification programs, etc.; Delivering training in a classroom and/or a webinar setting; and Collaborating with HR, business management, and various functional teams to vet and align on milestone training deliverables, collaborate on the development and review of materials, and implement/rollout of new training courses/materials. Interprets internal or external business issues and recommends solutions/best practices.

Requirements

• Bachelor's degree in organizational development, human resources, business, or related field.
• 3+ years directly applicable experience in insurance or financial brokerage.
• Proficient in developing and following individual work plan(s).
• Strong written and verbal communication skills.
• Proficient in using MS Office applications with key strengths in PowerPoint, Visio, and Project.
• Up to 10% travel, with specific area of travel being within assigned region and at times, travel to Gallagher headquarters.

Nice To Haves

• Professional certification (Certified Professional in Learning and Performance CPLP) or equivalent training experience preferred.
• Insurance and/or customer service learning and development experience preferred.
• Able to collaborate with clients and key stakeholders to identify learning needs, build out materials and implement them in a way that leads to behavior change.
• Excellent presence and ability to build and sustain professional relationships at all levels of the organization.

Responsibilities

• Identifying and evaluating learning assets included in the role-based curriculums
• Developing new learning assets designed to meet business needs, which may include materials for classroom-based learning, PowerPoint presentations, discussion guides, facilitator guides, web-based training, job aids and performance support tools, assessments, certification programs, etc.
• Delivering training in a classroom and/or a webinar setting
• Collaborating with HR, business management, and various functional teams to vet and align on milestone training deliverables, collaborate on the development and review of materials, and implement/rollout of new training courses/materials
• Interprets internal or external business issues and recommends solutions/best practices.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees