Gatehouse Attendant Part Time
About The Position
The Gatehouse Attendant is responsible for managing access to the property, greeting all visitors and residents in a friendly and professional manner, and providing informational assistance. This role involves recording all vehicular and pedestrian traffic, observing and communicating incidents to management and security, and maintaining the cleanliness of the gatehouse. The attendant must ensure only authorized personnel gain access and handle telephone communications with proper etiquette. Additionally, the attendant is responsible for reporting building deficiencies and submitting incident reports or work orders promptly.
Requirements
- A positive attitude and willingness to work with a diverse population.
- High school diploma or GED.
- Prior experience as a Gatehouse employee.
- Strong verbal and written communication skills.
- Detail-oriented and dependable.
Responsibilities
- Stand and greet everyone that approaches the visitor lane seeking access to the property, in a friendly and professional manner.
- Greet all residents returning home via the resident lane.
- Provide informational assistance as required.
- Direct traffic within the community, utilizing knowledge of locations throughout the property.
- Record via the access control system all traffic entering the property, both vehicular and pedestrian.
- Observe, record, and communicate actions, activities, incidents and/or any information that may be of interest to the Management Office, Security or the Front Desk personnel.
- Complete all appropriate paperwork, ensuring reports are legible and in order.
- Keep the gatehouse clean at all times.
- Ensure that only Authorized Personnel is allowed access into the community.
- Always use proper telephone etiquette when speaking or answering the telephone.
- Greet all callers with “Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you.”
- Report all building deficiencies to Chief Engineer, Management Office, and the Front Desk personnel, such as: Any water leaks regardless of the size and severity, fire alarm violations (audible or silent), or malfunctioning equipment.
- Submit an Incident report or work order to note any deficiencies observed to the Management office immediately.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
