Games Shift Manager

Churchill Downs Inc.•Louisville, KY

28d•$55,000•Onsite

About The Position

At Derby City Gaming Downtown, gaming enthusiasts can enjoy nearly 500 of the most popular games, Fascinator Wine Bar and Trophy Bourbon & Cigars Bar, sports bar with live entertainment most weekends and a Kentucky Derby Gift Shop. JOB SUMMARY The Gaming Shift Manager is responsible for assisting with the successful daily operations of the Gaming Department and maintaining a high standard of customer service with our front of the house associates.

Requirements

Management abilities demonstrated in assisting with managing the gaming operation effectiveness.
Promotes positive customer relations, greets customers and creates a friendly atmosphere.
Ensure the safety and security of team members and guests.
Maintaining interpersonal working relationships among all personnel and support departments.
Creative problem solving and resolution management.
Adherence to state gaming regulations.
Oral and written communication skills.
Willingness to assume overall responsibility relative to the performance of the department, work flexible hours and handle high- pressure deadlines.
3-5 years of experience within the gaming industry required
1 year of experience managing personnel.
Ability to obtain a valid Racing License

Nice To Haves

4-year degree in related fields or equivalent work experience preferred.

Responsibilities

Assists in the development of team members, conduct interviews and participates in the selection, hiring, coaching, retention, and termination process.
Addresses escalated guest and team member concerns and inquiries as needed.
Responsible for guest service, relations, and disputes.
Knowledgeable of Marketing Promotions and Gaming Facility events.
Monitor, direct, supervise, and observe gaming action in the overall gaming facility operations for adherence to company policies and various regulatory requirements.
Approve and verify historical racing machine payouts and fills.
Perform jackpot payouts and fills.
May act as Managerial Representative on Premises.
May conduct fund exchanges for guests during an emergency situation or as deemed necessary by management.
Maintain up to date knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
Safeguard gaming assets
Meet with Departmental Directors and managers as necessary.
Ensure compliance with the Bank Secrecy Act (BSA) and the property's BSA policy.
Monitor for suspicious transactions as defined by the BSA.
All other duties as assigned