GAMES FLOOR SUPERVISOR

SILVERTON CASINO LLC•Las Vegas, NV

4d•Onsite

About The Position

The Table Games Floor Supervisor will be responsible for observing all games, players, and dealers to ensure accuracy and protection of the Table Games department.

Requirements

Must be able to perform simple math
Must have knowledge of all games supervised
Identification that establishes identity
Identification that establishes the right to work in the United States
Gaming Card
Tam Card
Must be able to learn or have working knowledge of CMS
Must be able to learn or have working knowledge of PitBoss
Must be able to learn or have working knowledge of Super-PlayMate
Must be able to learn or have working knowledge of New Wave

Responsibilities

Maintaining a high quality of guest service.
Always exhibiting a positive and professional attitude with team members and guests
Protecting the assets of the company to ensure maximum profitability.
Enforcing all table game policies and procedures while ensuring excellent guest service
Applying your knowledge of dealing procedures including house rules to preserve the security and integrity of games.
Verifying all bankrolls from previous shifts to ensure accuracy.
Monitoring games and maintaining appropriate game pace.
Providing excellent customer service by answering questions, resolving disputes and filling requests
Assisting in training and evaluating subordinate team members in a fair and equitable manner
Accurately tracking player actions by noting buy-ins, length of play, win / loss, and average bet
Operating all games in accordance with gaming laws and company policies
Verifying the accuracy of documents signed and ensuring procedures are accurately followed.
Communicating pertinent information to management in a timely and responsible manner
Maintaining proper bankroll levels to accommodate existing or anticipated play.
Notifying management immediately of any unusual activity of play
Creating a work environment which promotes teamwork, recognition, mutual respect, and employee satisfaction.
Performing all duties as deemed necessary for the success of the department.
Check for proper identification of a guest appearing to be under the age of 35 years old.
Other duties as assigned.
Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Adhere to all appearance and uniform standards.
Maintain an open line of communication with Managers.
Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
Ability to accept performance feedback in a professional manner.
Regular attendance on all scheduled shifts is considered an essential function of the job.
Arriving on time for all scheduled shifts is considered an essential function of the job.
Other duties as assigned.