Funeral Home and Cemetery Manager

Service Corporation International•Longview, TX

50d

About The Position

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Requirements

High School Diploma or equivalent required
At least twelve (12) hours college courses in Finance & Accounting strongly preferred
At least twelve (12) hours college courses in Marketing or Business strongly preferred
Requires applicable state Funeral Director Licensure
Technical schooling diploma Funeral Services/Mortuary Science preferred
Bachelor's degree in Mortuary Science where required by state law
At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities
At least four (4) years' experience managing people and effectively managing budgets and expense control required
Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired
Knowledgeable in Financial and Business acumen
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Responsibilities

Develop annual business plan
Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
Accountable for monitoring and achieving annual financial goals
Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions
Approve expenditures and invoices including overtime
Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
Remove barriers, encourage ideas, and identify improvements
Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
Assure the location's operating practices comply with applicable federal & state regulations and Company policies
Responsible for establishing location goals and priorities
Develop, communicate, and monitor goals, priorities, processes and procedures
Manage frontline supervisor's responsibilities, expectations, and accountabilities
Effectively present and communicate Company and Market strategies, values, and goals to location staff
Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
Ensure all safety, quality control, and compliance standards are adhered
Develop a strong, trusting, and reliable team
Understand team members career aspirations and provide assignments to develop skills and/or close gaps
Constructively address issues and provide tangible and appropriate feedback
Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover
Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
Establishes pay, recommends pay increases, special pays, and career advancements
Discipline staff as necessary; writes development plans to close behavior or skill gaps
Collaborates with Human Resources throughout discipline, development, and termination processes
Recommends and discusses terminations with Market Leadership