Funeral Home and Cemetery Sales Advisor

American Cemetery Services Llp•Wooster, OH

8d•$50,000 - $75,000

About The Position

Join Our Team as a Family Service Advisor – Make a Difference Every Day! Are you a compassionate and service-oriented professional looking for a meaningful career? Roberts Funeral Home and Sherwood Memorial Gardens — the area’s only funeral home, cemetery, and crematory combination —is seeking a Family Service Advisor to join our dedicated team. Why This Role Matters As a Family Service Advisor, you will play a vital role in guiding families through important end-of-life decisions with care and expertise. Whether assisting families after a loss, helping them pre-arrange their plans, or answering cemetery-related questions, your work will bring comfort and peace of mind during crucial moments. We offer a wide range of cremation options, ensuring families have personalized choices. We are a progressive organization that applies the latest technology and CRM tools to enhance our services and stay connected with the families we serve

Requirements

A passion for helping others with empathy and professionalism
Strong communication and customer service skills
Ability to educate and guide families through important decisions
Self-motivated and organized with attention to detail

Nice To Haves

Previous experience in sales, customer service, or funeral/cemetery services is a plus, but not required

Responsibilities

Assist families with cemetery and cremation arrangements after a loss
Provide exceptional customer service for those seeking information about our cemetery and funeral services
Educate and guide families on pre-arrangements, pre-funding, and near-need planning
Support families through our Healing Begins Here program, ensuring they have the resources they need
Work closely with the funeral home and cemetery teams to provide seamless service
Engage in community outreach to raise awareness about pre-planning options