Fundraising Operations Specialist

PETA Foundation • Norfolk, VA

10d

About The Position

Are you a detail-loving, process-minded professional who wants your work to make a real difference for animals? Help power the engine behind our life-saving programs! In this role, you’ll be the go-to person for ensuring smooth donor communications, accurate data operations, and timely fulfillment of materials that inspire and honor our most committed supporters. You’ll collaborate with passionate colleagues, contribute to meaningful projects, and play a key role in stewarding the legacies of compassion that fuel PETA’s work.

Team Culture
The Development team at the PETA Foundation is a collaborative, mission-driven department that values compassion, integrity, and innovation. We work together to ensure that every donor feels appreciated and connected to our work, helping all animals. Our culture encourages open communication, creative problem-solving, and continuous learning. We celebrate victories for animals and support one another in achieving our shared goals.

Requirements

• College degree or equivalent experience in nonprofit development, donor relations, or customer service
• Exceptional organizational and time management skills
• Strong attention to detail and proven ability to handle data with a high level of accuracy
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Professional and reliable in handling donor-facing responsibilities
• Proven ability to maintain confidentiality and use discretion at all times
• Excellent written and verbal communication skills
• Strong interpersonal skills and willingness to work collaboratively
• Proficiency with donor databases (CRM’s), Asana, and Microsoft 365
• Demonstrated commitment to animal liberation and to the objectives of the organization

Responsibilities

• Play a key role in donor communication, facilitate stewardship support through taking responsibility for: o Responding to select donor inquiries via phone, email, and mail in a timely and professional manner o Processing and fulfilling daily requests from supporters, including updating donor records and sending appropriate materials o Manage responses to mailings and ensure timely follow-up o Coordinate PETA’s Tree of Life memorial recognition program o Handle returned mail and follow up with donors to ensure accurate delivery o Submit entries in the donor database and process daily reports o Manage mailings of cards, custom reports, and special gifts to donors, including collaborating across departments and with PETA leadership o Route and process incoming mail, including confidential documents and donor feedback forms o Prepare and send select donor materials and coordinate mailings o Assemble and distribute welcome kits for select members o Research and propose quarterly victory articles to support donor engagement
• Take ownership of information management through: o Maintaining accurate and up-to-date donor records, including flags, contact details, and research notes o Access and route donor correspondence files via WIA service o Maintain and track inventory of legacy materials, donor gifts, and in-kind donations, and coordinate documentation and storage with Operations o Process NCOA/bad address reports and assist with database cleanup projects
• Assist select team members with research and special projects
• Coordinate across departments and manage competing priorities
• Perform any other duties assigned by the supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level