Functional Consultant - Paradox

Workday, Inc.•Chicago, IL

39d•Hybrid

About The Position

Come join the Paradox team at Workday! Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform. Paradox's AI assistant streamlines tasks like screening for minimum qualifications, instantly scheduling interviews, answering common candidate questions, and more through simple, frictionless mobile-, chat-, and text message-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software. As a Functional Consultant, this role is responsible for delivering software implementation projects that range in scope and complexity, leading customer configurations from post-sale through launch.

Requirements

4+ years of experience managing SaaS software implementation projects in a SaaS environment
Experience administering/implementing software systems for companies with 2,500+ employees
Extensive knowledge of the HR technology industry, including HCM, HRIS, ATS and CRM platforms
High attention to detail and strong conscientiousness in project delivery
Superb communication skills across multiple channels
Experience conducting discovery to understand client processes and difficulties
Excellent problem solving skills and the ability to develop and propose solutions that meet the client's business needs
Available to travel up to 25% for client engagements

Responsibilities

Provide consultation to customer, supporting all stages of new customer onboarding - from understanding their unique needs, challenges, and goals to guiding usage of our solutions to solve their business challenges, solution design, user acceptance testing, and go live
In accordance with the project plan, deliver the contracted products and services, applying Paradox's implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions
Collaborate with internal Paradox teams to deliver platform configurations and track progress towards timely completion of work
Complete configuration and testing for enterprise customers based on the requirements and design specifications for the customer
Work closely with Customer Success Managers/Directors to share knowledge and ensure a smooth transition into go-live and ongoing adoption
Contribute to large, complex implementation projects in collaboration with Implementation team members
Provide mentoring to team members and document processes for continuous improvement.
Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.

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