Functional Analyst, Student Financial Services

Suffolk University•Boston, MA

About The Position

Reporting to the Business Analyst, Student Financial Services, the Functional Analyst serves as a subject matter expert related to Financial Aid business processes and Workday Financial Aid system functionality. The Functional Analyst, Student Financial Services is responsible for supporting the use of Workday Student and works closely with the business analyst and user community to make sure the University is taking full advantage of all the features and functionality of the Workday system. This role will work collaboratively with Workday Analysts from other functional areas and may represent the Student Financial Services team on cross-functional projects.

Requirements

Bachelor’s degree required
Background and experience in financial aid operations
Ability to build consensus across different levels within the University.
Excellent analytical and problem-solving skills – able to think through issues, and provide alternate solutions, which are well-thought-out.
Organization skills to thrive in a dynamic, multi-tasking environment.
Highly collaborative; willing to share knowledge and expertise.

Nice To Haves

Experience in Workday Student is strongly encouraged

Responsibilities

Responsible for supporting the assigned Workday Financial Aid functional area by supporting daily office operations including monitoring daily reports and resolving errors, managing our postcard process for accepted students, and ordering office supplies.
Monitors Docusign documents daily to ensure all student documents upload successfully to Workday. Tracks uploading issues and errors for additional review and continuous improvement of the process.
Represents the Office of Student Financial Services at various on and off-campus events as needed, including occasional evening and weekend hours.
Serve as a cross functional analyst for Student Financial Services to troubleshoot and resolve issues. May assist in testing and implementing ongoing Workday system upgrades and supporting ticket issue resolution.
Works as part of the Workday support team and is responsible for supporting the assigned Workday Financial Aid functional area by resolving errors and troubleshooting daily reports primarily managed in the Financial Aid dashboard.
Perform system continuity based on releases and evolving business needs in addition to ensuring data integrity through aggregate analysis and an understanding of the processes deployed.
Review business procedures and workflows to ensure system features are being fully utilized and identify Workday features that may improve efficiency.
Ensures a quality system, by partnering and collaborating with Information Technology Services Department and other cross-functional Workday analysts to troubleshoot and resolve issues. May assist in testing and implementing ongoing Workday system upgrades or patches and supporting ticket issue resolution in a timely manner.
Ability to analyze data to find insights, think through problems & recommend solutions.
Assist in financial aid system audits when needed, and maintenance of controls and documentation for compliance purposes.
Assists in testing and implementing configuration to meet best practice utilizing the established standards and protocols.
Challenges current operational norms, to drive innovative thinking and problem solving and streamlined efficient processes utilizing available Workday functionality.
Participate in ongoing change control process, ensuring the impacts on the Financial Aid modules are acceptable.
Assumes additional responsibilities as required