Fulfillment Team Lead

Bachman's•Lakeville, MN

6d•$23

About The Position

Bachman's Lakeville is looking for a proactive Fulfillment Team Lead to play a key role in ensuring customer orders move efficiently from sale to shipment. In this role, you'll support the administrative functions of order fulfillment and sales by preparing and prioritizing orders, reallocating inventory within NetSuite, and auditing order status to ensure accuracy throughout the pick, pack, and ship process. You'll act as a critical liaison between our fulfillment and sales teams by communicating order issues, coordinating resolutions, and helping maintain a seamless workflow. You'll also support dispatch operations as needed, assisting with driver paperwork, calendar coordination, and documentation for bulk, courier, and semi shipments. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in helping teams work smarter and more efficiently.

Requirements

Previous customer service experience, office and fulfillment experience required
Bilingual (English/Spanish)
Excellent communication and organizational skills required
Able to function effectively in stressful situations
PC skills including MS Office applications required
Must pass MVR Check

Nice To Haves

Experience with Net Suite and RF Smart preferred
Good working knowledge of landscape plant materials preferred

Responsibilities

Administrative functions of reallocating inventory for sales orders and auditing order status for sales orders (pick, pack and ship)
Distribute pick tickets/paperwork to fulfillment teams
Serve as a liaison between fulfillment and sales
Communicate order issues to sales
Communicate order resolutions to fulfillment
Support dispatch functions (paperwork distribution internally and externally), update calendar entries
Other duties as assigned by manager