Fulfillment & Support Specialist

Atmosphere TV•Austin, TX

2d•$25

About The Position

Atmosphere is seeking an experienced Fulfillment & Support Specialist with a passion for logistics, shipping & receiving, vendor management, cross-functional collaboration, and timeliness. As an Atmosphere Fulfillment & Support Specialist, you will be responsible for the timely shipment and receiving of Atmosphere orders, assisting in inventory management, managing vendors, and supporting multiple internal customers. This is a great opportunity to be a part of a growing company focused on making a real impact in our industry. This position will report to the Manager, Fulfillment.

Requirements

One (1) or more years of professional experience with customer service, shipping/receiving, vendor management, and/or inventory management
Proven experience supporting multiple internal and external customers
Detail-oriented, committed to quality work products, and well-organized
Strong analytical and problem-solving skills
Ability to work independently and multi-task
Have the ability to communicate clearly and concisely while also being empathetic, accurate, compassionate, resourceful, and conscientious
Possess a strong sense of urgency and an ability to analyze and solve problems
Demonstrate sound judgment and decision-making
Experience and enthusiasm for working with high performing teams
Excellent verbal and written communication skills
Proficiency in the use of MS Excel or Google Sheets

Responsibilities

Perform a wide range of warehouse functions; labeling, replenishing, box making, loading/unloading trailers, moving stowed products to various locations.
Fulfill and organize orders to ensure the customer delivery process is efficient and accurate
Be a consultant to the account executives and customer support representatives to answer questions and provide insight on customers we have shipped Atmosphere devices to.
Perform administrative and physical duties in support of activities related to shipping/receiving.
Fulfill and organize orders to ensure the customer delivery process is efficient and accurate.
Create accurate shipping documentation for shipments.
Handle routine questions and problems related to shipping/receiving of goods.
Confirm the accuracy of invoices, bills, and charges related to shipments.
Maintain an organized ticketing pipeline and activity records using a CRM.
Focus on the entire shipping process for hardgoods; physical labor is required.
Develop, demonstrate and maintain technical skills to troubleshoot issues, create test scenarios and investigate issues based on customer product use
Provide excellent customer service–we take pride and great care in every order we fill for our customers.
Other ad hoc projects as assigned by the supervisor.