Fulfillment Supervisor

GOAT Group•Atlanta, GA

14h

About The Position

The Fulfillment Supervisor directs workflow and oversees warehouse associates to ensure productivity, efficiency, and accuracy. You’ll ensure compliance with policies, coach employees, supervise receipt and shipping of merchandise, maintain records, resolve customer issues and ensure high-quality packing for customer satisfaction. In this role, you will: Direct, motivate, and monitor the performance of warehouse associates Suggest and implement modifications to enhance productivity and efficiency Ensure compliance with policies, procedures, safety rules and DEA regulations Coach employees for their professional development Supervise the receipt of merchandise and maintain accurate daily logs Oversee staff in counting, weighing, and verifying items against relevant documents Manage the filling and shipping of controlled substances with clerks' assistance Maintain detailed records of the delivery process and order-filling procedures Ensure quality packing of items to guarantee customer satisfaction Interact with customers to resolve delivery or order issues as needed Work in a dynamic warehouse environment with heavy equipment Assist in other areas as needed by the Operations leadership team

Requirements

2+ years of warehouse leadership experience preferred; knowledgeable of warehouse operations
Effective verbal and written communication skills as a leader
Strong decision-making and analytical skills
Basic mathematical proficiency
Leadership and coaching abilities
Good interpersonal skills for team collaboration
Strong organizational skills and attention to detail
Proficiency in Outlook, PowerPoint, Word and Excel
Ability to operate a reach truck (may be required)
Availability and willingness to work extended hours and participate in physical inventory as needed

Responsibilities

Direct, motivate, and monitor the performance of warehouse associates
Suggest and implement modifications to enhance productivity and efficiency
Ensure compliance with policies, procedures, safety rules and DEA regulations
Coach employees for their professional development
Supervise the receipt of merchandise and maintain accurate daily logs
Oversee staff in counting, weighing, and verifying items against relevant documents
Manage the filling and shipping of controlled substances with clerks' assistance
Maintain detailed records of the delivery process and order-filling procedures
Ensure quality packing of items to guarantee customer satisfaction
Interact with customers to resolve delivery or order issues as needed
Work in a dynamic warehouse environment with heavy equipment
Assist in other areas as needed by the Operations leadership team