Fulfillment Supervisor

National Trade Supply.•Greenwood, IN

10d•$22 - $27•Onsite

About The Position

At National Trade Supply, the Fulfillment Supervisor plays a critical role in ensuring smooth, efficient, and accurate warehouse operations across inbound, outbound, inventory flow, and daily floor leadership. This versatile role goes beyond a single functional lane — providing holistic support across the fulfillment lifecycle, from receiving and putaway to picking, packing, shipping, and returns processing. The Fulfillment Supervisor leads a team of associates, maintains strong cross-department communication, and drives continuous improvement across all workflows. This role requires a hands-on leader who embodies NT Supply’s Core Values — Grit, Bias for Action, Critical Thinking, Self-Awareness, and Operational Excellence — while fostering a reliable, high-energy, and safety-focused culture.

Requirements

2+ years of leadership experience in fulfillment, logistics, warehousing, or manufacturing.
Demonstrated ability to lead teams in a fast-paced environment with accuracy and safety.
Strong communication, prioritization, and problem-solving skills.
Hands-on experience with receiving, putaway, picking, packing, shipping, and/or returns workflows.
Familiarity with warehouse technology, including WMS systems, RF scanners, and basic reporting tools.
Strong understanding of safety standards, best practices, and OSHA guidelines within a warehouse environment.
Demonstrated ability to maintain high accuracy, manage competing priorities, and deliver consistent execution.

Responsibilities

Select, train, coach, and mentor associates across inbound, outbound, inventory control, and returns workflows.
Foster a positive, high-energy team environment aligned with NT Supply’s Core Values.
Provide real-time coaching, performance feedback, and recognition.
Promote teamwork, accountability, and proactive communication across shifts and departments.
Oversee receiving operations to ensure timely unloading, inspection, and documentation of all inbound shipments.
Validate incoming goods against purchase orders; escalate discrepancies promptly.
Coordinate dock schedules to minimize congestion and ensure smooth inbound flow.
Direct efficient and accurate putaway of materials into designated storage locations.
Maintain FIFO/FEFO compliance and support location accuracy.
Partner with Inventory Control on cycle counts, root-cause reviews, and shrink reduction.
Oversee the receiving, sorting, and disposition of customer returns (restock, refurbish, scrap).
Track trends and communicate insights that may signal product, packaging, or quality opportunities.
Oversee picking, packing, shipping, and order verification activities to ensure accuracy, quality, and on-time fulfillment.
Allocate labor to balance workload, reduce bottlenecks, and sustain consistent flow.
Ensure SOPs are followed, updated, and continuously improved for efficiency and clarity.
Monitor key outbound KPIs: order accuracy, on-time shipment, productivity, error rates.
Partner with Inventory, Receiving, Procurement, Customer Service, and CX to resolve operational issues and keep orders moving smoothly.
Communicate exceptions, delays, and product issues proactively.
Coordinate with leadership during peak periods to ensure adequate staffing, resource planning, and workflow alignment.
Model and enforce all safety standards; identify hazards and act immediately to correct them.
Conduct routine safety checks and participate in investigations and corrective actions.
Promote a “Safety First” culture through consistent communication and accountability.
Identify inefficiencies across inbound and outbound operations and lead improvement initiatives using Lean and root-cause analysis.
Recommend and implement changes that improve accuracy, throughput, quality, and associate engagement.
Use data to support decision-making and set measurable goals for improvement.

Benefits

Competitive salary and benefits designed to support your well-being.
A culture that’s always striving to learn, improve, and grow — together.
Opportunities for professional development, mentorship, and career growth.
True work-life balance: we believe great work happens when people have the space to recharge and take care of themselves outside of work.
Direct access to leadership and decision-makers — your ideas won't get lost in layers of bureaucracy.
A role where your work will make a real, measurable impact — improving the online shopping experience for customers and driving meaningful growth for the business.
A collaborative environment where everyone's voice matters and innovative thinking is encouraged.

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