Fulfillment Operations Supervisor

NRI 3PL•Fontana, CA

7d•$68,640 - $84,250•Onsite

About The Position

The Client Operations Supervisor will act as an advocate and champion for the Client at NRI to ensure transparency on all business requirements. They drive solutions to support growth goals, process and quality improvements and the overall Client experience. With an unfettered focus on results, the Client Operations Supervisor will support and drive progress ensuring timely delivery of orders and commitments, while collaborating closely with all functional areas of the organization to drive process improvement and innovation within NRI. The Client Operations Supervisor will also ensure Customer Service, allocation, traffic, routing, engagement, and planning functions are aligned with expectations. The following schedule is available for this role: Monday - Friday, 8:00am - 5:00pm

Requirements

Must have 3+ years’ experience in a logistics environment as a customer service representative, 3PL a plus
Proficient with Microsoft Office applications, specifically Outlook and Excel
Preferred Warehouse Management System (WMS) or AS400
Knowledge of EDI, billing, scheduling, routing, warehouse management systems (WMS) and warehouse operations support processes is required
Able to maintain a positive, professional, and constructive tone with team members, management and brand and retail customers.
This position requires the ability to choose from a course of action from several possible solutions for most problems. Some problems require the need to be analyzed and interpreted
This position has specific objectives and priorities for tasks. Situations that do not have clear guidelines or policies are referred to the DC Manager for a decision or help.
Has the ability to be flexible and adapt to changing priorities.
Decisions have a critical effect on the organization’s reputation, team members, client services, policies, or operations.
Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse

Nice To Haves

Excellent written and oral communication skills, attention to detail, and organizational skills.
Excellent MS Excel, Word, and Outlook skills.
Preferred Warehouse Management System (WMS) or AS400
Must be able to work independently and as a team, as assigned.
Able to maintain a positive, professional, and constructive tone with team members, management and brand and retail customers.
This position requires the ability to choose from a course of action from several possible solutions for most problems. Some problems require the need to be analyzed and interpreted.
This position has specific objectives and priorities for tasks. Situations that do not have clear guidelines or policies are referred to the DC Manager for a decision or help.
Has the ability to be flexible and adapt to changing priorities.
Decisions have a critical effect on the organization’s reputation, team members, client services, policies, or operations.
Bilingual (Spanish/English) preferred but not required

Responsibilities

Order Processing
Manages Client relationship.
Leadership
This position requires the need to give professional advice or direction to external contacts. There is an element of persuasion, influence, and some negotiation at this level, but it is not a regular activity.
Clients and vendors
Performs other duties as requested