Fulfillment Operations Lead

Storr Office Environments • Raleigh, NC

2d

About The Position

The Fulfillment Operations Lead plays a critical leadership role within the Bauscher Distribution Warehouse, overseeing day-to-day order fulfillment operations, inventory accuracy, and regulatory compliance. This position is responsible for managing the flow of approximately 1.5 million annual orders through EDI and WMS systems, ensuring timely, accurate, and compliant processing. In addition to operational execution, the Fulfillment Operations Lead serves as a key point of coordination between internal warehouse teams and external vendors, with a strong emphasis on Foreign Trade Zone (FTZ) compliance, inventory integrity, and customer satisfaction.

Requirements

• Valid North Carolina Driver's License.
• Minimum of 2 years of related warehouse, fulfillment, or inventory management experience preferred.
• Demonstrated organizational skills with a strong ability to manage multiple priorities and follow through on commitments.
• Proven leadership capabilities, including the ability to guide, support, and influence team members.
• Excellent written and verbal communication skills with the ability to work effectively with vendors and internal teams.
• Strong team-oriented mindset with the flexibility to support various operational functions.
• Advanced proficiency in Microsoft Excel, including the ability to manage and analyze large datasets.

Responsibilities

• Manage and process daily order requests received from vendors, including electronic (EDI) uploads and manual entries, ensuring accuracy and timeliness.
• Coordinate closely with vendors to prioritize rush and standard orders, aligning fulfillment activities with required delivery windows and service-level expectations.
• Oversee and generate weekly cycle count programs, assigning counts to warehouse team members and validating results to maintain high inventory accuracy.
• Monitor inventory movements in and out of the FTZ, ensuring all processes adhere to FTZ regulations and internal controls.
• Prepare, maintain, and submit all required FTZ documentation and reporting, including monthly, quarterly, and annual duty and compliance reports.
• Identify discrepancies in inventory, orders, or documentation and lead corrective actions to resolution.
• Provide hands-on operational support across Receiving, Packing, and Shipping as needed to ensure smooth warehouse operations and meet business demands.
• Utilize Excel and other reporting tools to analyze data, track performance metrics, and support operational decision-making.
• Serve as a functional leader on the warehouse floor, reinforcing process discipline, accuracy, and accountability among team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees