Fulfillment Manager

Nokia Federal Solutions • Chantilly, VA

11h

About The Position

Position Summary We are seeking a Fulfillment Manager to handle the entire lifecycle of customer orders—from the moment it is placed, until the product is delivered, services are activated, and invoices are sent. This role merges the gaps between Project Management, Order Management, Delivery Coordination and Invoice Notification. Company Description At Nokia Federal Solutions Inc. (Nokia Federal), we are committed to building scalable, secure, and resilient networks that enhance government operations. Our team helps solve complex challenges for U.S. civil, defense, and intelligence sectors by providing leading end-to-end mission-critical network solutions. With a legacy backed by over 100 years of technology innovation, we are pioneers in the field. Nokia Federal is a dedicated Nokia U.S. entity focused on delivering mission-critical solutions to the U.S. Government. Join us today and contribute to helping support the mission!

Requirements

• Bachelor’s degree in Program Management, Business Administration, Supply Chain Management, logistics, or relevant professional experience.
• Minimum of 5 years of experience in program/project management, warehouse, logistics, or fulfillment operations.
• Ability to manage many simultaneous small and high turnover projects
• Excellent problem solving and organizational skills
• Experience with logistics operations
• Proficiency in Microsoft office
• Proficiency in ERP Systems such as Deltek Costpoint, SAP, etc.
• Data analysis and reporting skills
• Strong communication, cross functional collaboration abilities and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• U.S. citizenship is required due to the nature of the work and customer requirements.
• Must be eligible to obtain and maintain a Secret-level security clearance.

Nice To Haves

• Professional certifications such as PMP or CAPM.
• Experience supporting government contracts or regulated environments.

Responsibilities

• Own the end-to-end order lifecycle from ERP sales order entry through delivery confirmation and invoice readiness (SW/HW/CARES).
• Serve as the primary point of contact for customer projects involving multiple purchase orders and sales orders.
• Ensure all orders tied to a project are aligned, tracked, and delivered according to customer commitments.
• Maintain centralized visibility into order status, milestones, and dependencies.
• Validate order completeness and delivery confirmation to trigger accurate and timely invoicing by Finance.
• Oversee sales order handoff process post–purchase order entry, ensuring system accuracy and proper documentation in ERP/Costpoint.
• Ensure customer ship-to information and order details are accurate in company systems prior to fulfillment execution.
• Communicate shipment timing and order status updates to relevant stakeholders.
• Identify risks to delivery timelines and proactively escalate or coordinate resolution across teams.
• Partner with Logistics to align order priorities, inventory availability, and expected ship dates.
• Facilitate cross-functional collaboration between Sales, Logistics, Finance, and Operations.
• Drive process improvements within the order-to-cash workflow to improve accuracy, transparency, and customer experience.
• Perform other duties within job scope as necessary.

Benefits

• An opportunity to be a part of something bigger; a mission with real impact.
• A chance to be a part of a people-first team.
• A comprehensive range of benefits that are fair, equitable, and competitive that include the following:
• Company-paid, full coverage inclusive health care (Medical, Dental Vision), for you and your family.
• Life/Disability: Employer-paid life insurance, in addition to short-term and long-term disability.
• 401(k) Retirement Account, 6% employer contribution.
• Professional Development
• Flexible Paid Time Off
• Holidays: 11 paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager