Fulfillment Manager

Monogram Health • Brentwood, TN

10d • Onsite

About The Position

Monogram Health is seeking a highly organized, proactive Fulfillment Manager to oversee all day-to-day fulfillment operations. This role is responsible for ensuring timely, accurate, and cost-effective picking, packing, and shipping of supplies and equipment across all Monogram locations. You will lead a small but growing team, manage third-party logistics partners, oversee on-site inventory, and own our outbound shipping and receiving processes.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 5 years of experience in fulfillment, logistics, or warehouse operations, with at least 2 years in a supervisory or managerial role.
• Demonstrated understanding of shipping platforms (e.g., FedEx Ship Manager, UPS WorldShip).
• Proven experience managing inventory and executing fulfillment workflows in a growing organization.
• Working knowledge using basic inventory or order management tools
• Evidence of organizational skills with attention to detail and urgency.
• People leadership and communication skills.

Responsibilities

• Team Management Directly manage shipping/receiving staff and fulfillment associates.
• Train, develop, and coach team members to meet KPIs and support their growth.
• Create a strong culture of accountability, efficiency, and continuous improvement.
• Logistics & Process Improvement Act as Monogram’s primary logistics lead — manage shipping accounts, rate structures, service issues, and performance metrics.
• Analyze fulfillment data to identify trends, inefficiencies, or cost-saving opportunities.
• Recommend and implement improvements to systems and tools that support logistics and inventory visibility.
• Fulfillment & Shipping Operations Lead all fulfillment activities including pick/pack/ship processes for clinical and non-clinical materials.
• Ensure accurate and timely outbound shipments to field teams, clinics, and corporate offices.
• Develop and optimize SOPs and workflows to improve order accuracy, speed, and cost-efficiency.
• Own vendor relationships and daily operations with FedEx, UPS, and other shipping partners.
• Receiving & Inventory Oversee inbound receiving processes and ensure proper reconciliation of goods received.
• Maintain accurate on-site inventory records and coordinate with Procurement and Facilities to ensure appropriate stock levels.
• Lead physical inventory counts and cycle count programs; investigate and resolve discrepancies.

Benefits

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees