Fulfillment Lead - Columbia

Harvest Hope Food Bank • Columbia, SC

6d • Onsite

About The Position

Embark on a fulfilling journey at Harvest Hope Food Bank, where your talents play a vital role in our mission to end hunger. As the largest hunger-relief organization in South Carolina, serving 20 counties, we annually distribute 30 million pounds of food across the Midlands, Pee Dee, and Upstate regions. Our dynamic nonprofit values innovation, collaboration, and diversity, offering a uniquely rewarding experience for employees dedicated to making a meaningful difference in their communities. Join our dedicated team in building a hunger-free tomorrow through active engagement with nearly 400 partner agencies. Together, we strive to address food insecurity and positively impact lives across the state. Logistics & Work Environment This full-time position at our Columbia Branch involves work in a warehouse facility where mobility and awareness of environmental hazards are required. Work week: Monday through Friday, totaling 37.5 hours per week. Occasionally, this role is required to respond to organizational needs outside of normal working hours. Position Overview The Fulfillment Lead is responsible for supporting the Fulfillment Manager by coordinating and helping to direct all Fulfillment activities. The Fulfillment Lead is responsible for the smooth and efficient distribution of products to partner agencies. The Fulfillment Lead performs a variety of manual tasks associated with the acquisition, storage, and distribution of food and other donated products including pulling orders, unloading deliveries, repacking food products, operating warehouse equipment, volunteer supervision, and general maintenance and cleanup. Assists Fulfillment Manager with team's daily duties and team oversight Serve as backup manager when Fulfillment Manager out of building, on PTO, etc. Pulls and stocks refrigerated goods for display in distribution, cooler, and dry area and communicate plan to Fulfillment Manager. Oversee Agency Relations Sales Order and Pick, Pack, and Ship processes including: assigning work tasks, pulling and staging orders, assisting agencies with any shopping and weighing of product, and records transactions for inventory. Assists with growth of distribution of product through the mobile pantry program and general distribution to agencies. Complete all Sales Orders for agencies, Mobile Food Pantries, CSFP, and other program distributions Ensures distribution area is neat, clean, free of debris, and media ready at all times. Alerts Agency Relations Coordinator of any order fulfillment issues as needed. Plans direct drops and/ or solicits agencies to receive short dated/bulk product loads to eliminate/reduce waste and improve outbound pounds. Supports and serves as backup to warehouse operations as needed. Ensure shrink wrap and pallet tags are neat, free of debris, and legible. Conducts daily inspections for refrigeration sanitation and neatness which includes cleaning up cardboard and plastic refuse, squaring pallets, moving pallets, and preparing for anticipated next day work. Ensures tidiness and organization of work areas including cooler, and distribution dry storage areas. Commit to upholding principles and best practices for food safety. Assist in verifying food safety standards are met for products and packaging materials through visual inspection, product handling and temperature monitoring when applicable. Ensure all required documentation necessary for compliance to occupational safety, food safety standards and regulatory requirements is complete, accurate and current. Maintain good working knowledge of warehouse inventory. Assist in facilitating monthly inventory, counting, and reconciliation. Ensure a FEFO system is used for all inventory including refrigerated, frozen, dry, and CNS products. Other duties as assigned. HHFB Team Member Accountabilities Demonstrates a commitment to the HHFB mission and to fighting to end hunger in South Carolina. Displays a desire to work with culturally diverse populations using a compassionate, collaborative, and respectful approach. Supports a culture of continuous improvement by identifying and communicating process and safety improvements. Follows all safety policies and procedures, including reporting all unsafe acts and behaviors, safety hazards, incidents, or accidents immediately. Acknowledges that HHFB team members are considered emergency responders and may be called in to perform regular or emergent duties in instances of a federal, state or locally declared emergency

Requirements

• Bachelor's Degree or equivalence with experience in field.
• Three or more years related experience and/or training.
• Time management skills and the ability to multitask.
• Ability to lead and direct other team members
• Ability to work with minimal supervision.
• Effective communication and training skills while working with diverse groups as part of a team.
• Good interpersonal skills and capable of giving kind and appropriate directions to volunteers.
• Ability to positively interact with internal and external customers.
• Good math, legible writing skills, and ability to keep accurate records.
• Proficient in Microsoft Office.
• Knowledge and prior application of safe work practices and an attitude of safety awareness.

Responsibilities

• Assists Fulfillment Manager with team's daily duties and team oversight
• Serve as backup manager when Fulfillment Manager out of building, on PTO, etc.
• Pulls and stocks refrigerated goods for display in distribution, cooler, and dry area and communicate plan to Fulfillment Manager.
• Oversee Agency Relations Sales Order and Pick, Pack, and Ship processes including: assigning work tasks, pulling and staging orders, assisting agencies with any shopping and weighing of product, and records transactions for inventory.
• Assists with growth of distribution of product through the mobile pantry program and general distribution to agencies.
• Complete all Sales Orders for agencies, Mobile Food Pantries, CSFP, and other program distributions
• Ensures distribution area is neat, clean, free of debris, and media ready at all times.
• Alerts Agency Relations Coordinator of any order fulfillment issues as needed.
• Plans direct drops and/ or solicits agencies to receive short dated/bulk product loads to eliminate/reduce waste and improve outbound pounds.
• Supports and serves as backup to warehouse operations as needed.
• Ensure shrink wrap and pallet tags are neat, free of debris, and legible.
• Conducts daily inspections for refrigeration sanitation and neatness which includes cleaning up cardboard and plastic refuse, squaring pallets, moving pallets, and preparing for anticipated next day work.
• Ensures tidiness and organization of work areas including cooler, and distribution dry storage areas.
• Commit to upholding principles and best practices for food safety.
• Assist in verifying food safety standards are met for products and packaging materials through visual inspection, product handling and temperature monitoring when applicable.
• Ensure all required documentation necessary for compliance to occupational safety, food safety standards and regulatory requirements is complete, accurate and current.
• Maintain good working knowledge of warehouse inventory.
• Assist in facilitating monthly inventory, counting, and reconciliation.
• Ensure a FEFO system is used for all inventory including refrigerated, frozen, dry, and CNS products.
• Other duties as assigned.
• Demonstrates a commitment to the HHFB mission and to fighting to end hunger in South Carolina.
• Displays a desire to work with culturally diverse populations using a compassionate, collaborative, and respectful approach.
• Supports a culture of continuous improvement by identifying and communicating process and safety improvements.
• Follows all safety policies and procedures, including reporting all unsafe acts and behaviors, safety hazards, incidents, or accidents immediately.
• Acknowledges that HHFB team members are considered emergency responders and may be called in to perform regular or emergent duties in instances of a federal, state or locally declared emergency

Benefits

• Full support and career development resources to expand your skills, enhance your expertise and maximize your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates empower each other.
• Generous Total Rewards Plan - comprising health, finance, and wealth work/life balance.
• 13 Paid Holidays
• Paid Annual Leave - the longer you work here, the more you earn.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees