Fulfillment Lead - Direct to Consumer

Gymreapers•Nampa, ID

3d•Onsite

About The Position

The DTC Pick & Pack Lead is responsible for executing and optimizing all direct-to-consumer order fulfillment. This role owns daily order Batching flow in our WMS system, labor allocation between picking and packing, and real-time productivity management to ensure orders ship accurately, on time. This is a working lead role accountable for execution, visibility, and results.

Responsibilities

Order Execution & Flow Management
Batch wave DTC orders in Peoplevox (in our WMS) based on carrier cutoffs, order priority, and pick efficiency
Ensure all eligible DTC orders ship within Defined Service Levels (SLA)
Monitor backlog and rebalance workload throughout the shift
Handle all failed actions and skipped bin locations
Escalate inventory or system blockers immediately
Labor & Productivity Management
Assign and reassign associates between picking and packing to meet efficiencies
Balance labor in real time to eliminate bottlenecks
Coach associates on efficiency, accuracy, and standard work
Address underperformance with corrective action
Accuracy & Quality
Maintain High pick and pack accuracy
Reduce mis-pick and mis-packs
Enforce packing standards and workstation organization
Partner with Inventory control on root cause analysis
General Warehouse Duties
As necessary, perform standard daily warehouse operations to include:
Pick
Pack
Returns
Replenishment
FBA
Cycle Count
Training & Development
• Train new hires on pick/pack SOPs
• Reinforce standard work
• Provide clear, actionable feedback
Reporting & Visibility
• Daily reporting on orders shipped, UPH, labor hours, backlog, and errors
• Maintain clear communication with warehouse leadership

Benefits

Competitive Pay
Company paid holidays
Paid Time Off (PTO)
Gymreapers on-site gym!
Newly renovated HQ!
401(k) with up to a 4% employer match
Life Flight Program, Voluntary
Employee Assistance Program
50% Employee Discount
100% Employer Paid: Medical, Dental and Vision
100% Employer Paid: Short-term and Long-term Disability - Life Insurance for both employee and spouse/dependents
Health Savings Account (HSA) employee option