Fulfillment Coordinator

Daniels Health•Racine, WI

1d•$22 - $27

About The Position

To support our growth, we are looking for a Fulfillment Coordinator to join our Racine team. This role plays a critical part in ensuring our customers’ interactions with Daniels Health are seamless – from communicating to scheduling, issue resolution and fact-finding; you will do it all! An essential service provider to Healthcare, Daniels Health was founded with the vision of “making healthcare safer” – and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our “why”, our “how” is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.

Requirements

Self-motivated to problem-solve and drive resolutions for a customer
Relationally driven, you will enhance and strengthen our customer relationships
Flexible, adaptable and able to prioritize, no two days are the same!
Works well with others and can motivate people you work with.
2+ years of fulfillment coordinating experience
Intermediate to Advanced with computer systems (Microsoft office suite, etc.)
Good communication skills both written and verbal with record-keeping discipline
Proven experience in improving processes and procedures

Nice To Haves

Salesforce experience would go a long way!

Responsibilities

Review and process sales orders received in BC
Prioritize warehouse picking and shipping for warehouse operators
3rd party shipping management (including setup, quotes, customer delivery estimates)
Customer service enquiry management and processing
Fulfilling purchase orders, schedule shipments, and ensures delivery on time
Transact items in BC-DMO Blow Mold
Schedule inbound truckload components for inventory/production
Review fulfillment Inbox for shipping issues
Coordinates with 3rd party manufactures of shipments (RXD-SAD, PMT, EIMO)
Coordinate and create Shipping Documents for freight and parcels
Communicate inventory shortages with customers and supply chain
Provide sales reps/field service reps with estimates/shipping information
Maintain/process physical copies of sales documents/pick instructions
Report on Data Tracking, DIFOT, orders, order issues, and discrepancies
Review Salesforce open cases (not DHCSM's with IR's)
Arrange IT/Repair Parts Shipment
Troubleshoot delivery issues and Product Returns Management
Review and process shipping MaintainX orders