Fulfillment Coordinator
About The Position
To support our growth, we are looking for a Fulfillment Coordinator to join our Racine team. This role plays a critical part in ensuring our customersâ interactions with Daniels Health are seamless â from communicating to scheduling, issue resolution and fact-finding; you will do it all! An essential service provider to Healthcare, Daniels Health was founded with the vision of âmaking healthcare saferâ â and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our âwhyâ, our âhowâ is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.
Requirements
- Self-motivated to problem-solve and drive resolutions for a customer
- Relationally driven, you will enhance and strengthen our customer relationships
- Flexible, adaptable and able to prioritize, no two days are the same!
- Works well with others and can motivate people you work with.
- 2+ years of fulfillment coordinating experience
- Intermediate to Advanced with computer systems (Microsoft office suite, etc.)
- Good communication skills both written and verbal with record-keeping discipline
- Proven experience in improving processes and procedures
Nice To Haves
- Salesforce experience would go a long way!
Responsibilities
- Review and process sales orders received in BC
- Prioritize warehouse picking and shipping for warehouse operators
- 3rd party shipping management (including setup, quotes, customer delivery estimates)
- Customer service enquiry management and processing
- Fulfilling purchase orders, schedule shipments, and ensures delivery on time
- Transact items in BC-DMO Blow Mold
- Schedule inbound truckload components for inventory/production
- Review fulfillment Inbox for shipping issues
- Coordinates with 3rd party manufactures of shipments (RXD-SAD, PMT, EIMO)
- Coordinate and create Shipping Documents for freight and parcels
- Communicate inventory shortages with customers and supply chain
- Provide sales reps/field service reps with estimates/shipping information
- Maintain/process physical copies of sales documents/pick instructions
- Report on Data Tracking, DIFOT, orders, order issues, and discrepancies
- Review Salesforce open cases (not DHCSM's with IR's)
- Arrange IT/Repair Parts Shipment
- Troubleshoot delivery issues and Product Returns Management
- Review and process shipping MaintainX orders
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
